Not the best experience
Overall, my experience was positive, and I appreciate the support throughout the process. That said, I’d like to highlight a few areas for improvement:
- I received multiple follow-up emails asking for the same documents, without a clear explanation of the rejection. I had to call customer service three times to fully understand the issues.
- For example, I initially uploaded the required documents in a ZIP file and received a rejection saying "documentation not uploaded," which was misleading.
- I had also requested to receive the funds on a different bank account than the one initially submitted, but this was not considered.
- Additionally, I received the funds in my account before getting the confirmation email — which arrived the next day stating the transfer might take up to 2 business days. This can create confusion.
- The overall process isn’t very user-friendly. Manually copying and pasting the application number could be improved, as some users may simply reply without noticing this step.
On a more positive note, once the documentation is fully validated, the loan approval and fund release were quick and efficient.
P.S. Regarding the question below: my answer is NO to recommending the loan process, but YES to recommending ABN AMRO as a bank. I’ve been a client for a few years and have had a great experience so far.
