English
8.8
75 reviews in the last 12 months
89% recommends your company

Reviews for ABN AMRO Loans

  • Total score 8.9
  • Total number of reviews 210
  • Recommendations 92%
  • Page views 6,809

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7

Satisfactory if you are parient

The response of the bank was fast which is positive, however I found the app to upload documents too rigid. I was missing an area where to write a message directly to explain my uploads, instead I had to write my explanations in a file and upload it butb I did not know where as there was no category for this purpose. I recommend to improve this part.

  • Would you recommend us? Yes
Rafael , Leiden

Response from the business owner

Hi Rafael, Thank you for your feedback. I'm glad to hear you experienced a fast response from the bank. At the same time, I understand your concerns about the document upload process and the lack of a clear way to add explanations. Your suggestion is very valuable, and we will take it into account as we work to improve the application process. Melanie ABN AMRO Webcare

10

Lightning fast processing of car loan

I've recently availed a car loan from ABN AMRO. I'm pretty satisfied with how fast the process went. The website provided sufficient information about the loan. Can anyone imagine that the complete loan application process completed within four hours? This is from start of the loan application and the credit of the loan amount in my bank account. All the contracts and related documents were in English language, super handy.

  • Would you recommend us? Yes
Simon , Groningen

Response from the business owner

Hello Simon, Thank you for your positive feedback! I'm glad to hear the process was fast and straightforward, and that the English documentation was helpful. Enjoy your new car! Melanie ABN AMRO Webcare

9

Clear instructions and fast process

The process was very quick and clear. Happy with the service

  • Would you recommend us? Yes
Sindhu , Nieuw Vennep
10

Very good!

Very good!

  • Would you recommend us? Yes
Oleg , Valkenburg (South Holland)

Response from the business owner

Hi Oleg, Thank you for taking the time to share your feedback. I'm glad to see that everything went well. If you ever need any help, you know where to find us. Kind regards, Shenice ABN AMRO Webcare

9

Easy process

It was easy to go through the process and provide required information. Got the loan approved withing a day

  • Would you recommend us? Yes
Alberto , Eindhoven

Response from the business owner

Good afternoon Alberto, Thank you for your review! It is great to hear that the process was clear and simple and that your application was approved so quickly. That is what we strive for. Nikki

10

Simple and clear

The process was very easy to do via email. Responses came mostly within 1 working day and the requirements were clear.

  • Would you recommend us? Yes
Julie , Amsterdam

Response from the business owner

Good afternoon Julie, Thank you for your positive review! Great to read that the process was simple and clear and that you received quick responses. That’s exactly the experience we aim to provide. Iman

8

Went really well, even though it was rather complex.

The instructions guided me well, in paradox the most I struggled with exporting the right bank statement from my bank account that manage for me, but the support provided when I asked was perfect. Scanned documents were few times rejected by the system which was slightly inconvenient to repeat the procedure.

  • Would you recommend us? Yes
Tereza , Rotterdam

Response from the business owner

Good afternoon Tereza, Thank you for your review! I’m glad to hear that overall everything went well and that the instructions were helpful, even with a more complex application. I understand that exporting the right bank statement and resubmitting documents could be inconvenient. Thank you for your patience, and great to hear the support you received was helpful when needed. Nikki

10

I've had a great experience. Everything went very smooth and fast.

It was very well explained what and how to submit all the documents. Further when something was missing or simply wrong, I received immediately a feedback what and how to correct things. Very, very good experience!! Congrats, well done.

  • Would you recommend us? Yes
Agata Baliniak , Tilburg

Response from the business owner

Good morning Agata, Thank you for your review! I’m really happy to hear that everything went smoothly and quickly, and that the instructions were clear. Glad we could support you with timely feedback. Nikki

10

Fast and efficient

Fast and efficient

  • Would you recommend us? Yes
Gregor , Amsterdam

Response from the business owner

Hi Gregor, Thank you for your great review! I'm happy to see that you experienced our service as fast and efficient. Nikki ABN AMRO Webcare

10

fast and smooth

Was very fast and smooth.

  • Would you recommend us? Yes
Onur FIDAN , PURMEREND

Response from the business owner

Hi Onur, Great! Thanks for sharing your experience with us. :) Robert ABN AMRO Webcare

10

Very efficient and smooyh handling

The process was smooth and fast !

  • Would you recommend us? Yes
Abdou , Nieuwegein

Response from the business owner

Good morning Abdou, Thanks for sharing your experience with us. Great that everything is arranged so quickly and smoothly. Robert ABN AMRO Webcare

10

Top - WebUI easy to use

Since everything was available digitally and document upload process was also digital, this has been by far the best and easiest service to use!

  • Would you recommend us? Yes
Janis , Kerkrade

Response from the business owner

Good afternoon Janis, Thanks for your great review and the score of 10! We’re glad to hear that you experienced our WebUI as easy to use and that the fully digital process, including document uploads, made the service fast and convenient for you. That’s exactly what we aim for. Thanks for sharing your experience. Iman ABN AMRO Webcare

10

Effective process

The entire process is well supported by the ABN website and the subsequent requests for the needed documents were fastly reviewed.

  • Would you recommend us? Yes
Liviu , Reuver

Response from the business owner

Hello Liviu, Thank you for sharing your experience! I'm happy to read that the process was well supported by our website and that your documents were reviewed quickly. Melanie ABN AMRO Webcare

8

Good, rates are a bit high, though

Seen other loans with lower rates,went for this one since I'm already a customer

  • Would you recommend us? Yes
German , Halfweg

Response from the business owner

Good morning German, Thank you for your feedback. We’re glad to hear you had a good experience. We understand that rates can feel high, and we appreciate your honesty. ^Nikki

10

Excellent

It was a very fast and easy process to apply for the loan.

  • Would you recommend us? Yes
Shawon , Eindhoven

Response from the business owner

Good morning Shawon, Thank you for your feedback. Great to hear that applying for the loan was a fast and easy process for you. We appreciate you taking the time to share your experience. ^Nikki

10

Very Easy and Fast Processing

The online application was very intuitive! Processing was super fast! Everything to like!

  • Would you recommend us? Yes
Shailesh Dwivedi , Purmerend

Response from the business owner

Hi Shailesh, What a great score! Wonderful to hear that everything was so clear and that you experienced the whole process as pleasant. Thank you for sharing your experience! Gabie ABN AMRO Webcare

10

Easy and straightforward

I found the entire process to be exceptionally easy and straightforward, especially as an existing ABN-AMRO customer. Everything went smoothly, and I have no complaints about the experience or how the application was handled.

  • Would you recommend us? Yes
CF BRUGNONI , Bavel

Response from the business owner

Hi, Wonderful to hear that everything was so clear and that you experienced the whole process as pleasant. Thank you for sharing your experience! Gabie ABN AMRO Webcare

3

Unfair

During my loan application process, I encountered difficulties in providing the required documents. I could not accept the bank's approach as a loyal customer of approximately fifteen years who always made payments on time. I found it unreasonable that the documents were not reviewed properly and fairly, and that the loan was granted with an increased interest rate and a reduced loan amount.

  • Would you recommend us? No
MUSTAFA , Brunssum

Response from the business owner

Hi Mustafa, Thank you for sharing your experience with us. We regret to hear about the challenges you faced during your loan application process. As a loyal customer of many years, your feedback is important to us, and we understand your concerns regarding the review process and the loan terms. We aim to ensure fair and transparent procedures for all customers, and we apologize if this experience fell short of your expectations. Your comments will be shared with the relevant team to improve our services. Gabie ABN AMRO Webcare

8

Waiting time is long, otherwise fantastic

Very helpful, informative and friendly service. Happy to be an user.

  • Would you recommend us? Yes
Manami , Wageningen

Response from the business owner

Hi Manami, Thank you for your positive review! We are happy to hear that you are satisfied with our service and customer-friendliness. We understand that the waiting time can sometimes be longer, and we are doing our best to improve this. Thank you for your feedback and we are glad that you are satisfied as a user. 😊 Lisa ABN AMRO Webcare

9

Good

Good

  • Would you recommend us? Yes
Vijay , Lelystad

Response from the business owner

Good morning Vijay, Great to read your review. Thanks for sharing! Robert ABN AMRO Webcare

1

Hard to have a progress

Hi, First of all i'd like to thank for your approval to my load application. I believe the files that you ve asked for at the first stage was clear, but afterwards it got difficult and difficult. Not the files itself which was to be provided but to understand what was needed was a disaster in the way of communications. that needs to be changed if you want to keep your existing customers. accounts.

  • Would you recommend us? No
Serkan , ENSCHEDE

Response from the business owner

Hi Serkan, It is unfortunate to read that the entire process went so sluggishly. Good that you’ve written this off your chest, as this allows us to take action and learn from it. It’s pleasant to read that the application was ultimately completed successfully. Thank you for posting this review, and have a lovely day! Robert ABN AMRO Webcare

10

Clear and fast response

I called the customer care couple times in a day and she answered me very clear and I am thankful for helping me to choose the right option.

  • Would you recommend us? Yes
Aref , Rotterdam

Response from the business owner

Hi Aref, Great that you have experienced our service this way. :) Thanks for leaving this review. Robert ABN AMRO Webcare

8

Good

Communication with customer service was great. But many IT issues: 1) only one form is working - apply to loan. I needed to repay old one and apply for new one. This form doesn’t work, it stuck on step 1, because it gives arrow when you enter amount “invalid input”. I tried all browsers, different languages settings, from phone from laptop. Same issue. I applied for a loan via first form. I had to repair my old one by myself. Here come another issue, I couldn’t increase a limit on my account, i increased it in app but it gave always error when I tried to repay loan via ideal that it is above the limit. So I used another account and did bank transfer. That worked. If you could fix IT issues, would be great. The rest is good!

  • Would you recommend us? Yes
Olga , Oude Wetering

Response from the business owner

Hi Olga, Thanks for the feedback. We will forward this to our technical department. Thank you as well for leaving your review, it is appreciated. :) Robert ABN AMRO Webcare

9

Very easy to apply

The application is easy and the response is very fast.

  • Would you recommend us? Yes
G Gibbs , Rotterdam

Response from the business owner

Hi there, Great to read that you experienced it that way. Thanks for the review! Robert ABN AMRO Webcare

7

some hiccups due to my specific status, but helpful at the end

I had difficulties to request a loan online due to my specific status, but thanks to the last ABNAMRO expert, who was a very helpful lady, everything went fine in the end.

  • Would you recommend us? Yes
Dietrich Neumann , Den Haag

Response from the business owner

Hi Dietrich, Thank you for your review. Luckily, despite the initial issues, everything worked out in the end. We will take your feedback into account to improve our processes. Gabie ABN AMRO Webcare

Company details

10 Gustav Mahlerlaan

Amsterdam 1082 PP

0800 0240711

[email protected]

www.abnamro.nl/en/personal/loans/index.html

About ABN AMRO Loans

ABN AMRO helps you to choose a loan that suits your personal and financial situation, so that you can borrow responsibly for the entire term.

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