Reviews for ABN AMRO Loans

Friendly customer support service

The ABN Amro was very understanding, he provided all possible options and discussed all ina very professional manneer. He informed me about all costs and conditions and advised where to go online and to apply. If you explain your situation in detail, truly believe you would be satisfied how you were presented with all options.

Really nice company, services, app & ATMs.

The procedure for applying for this loan was unnecessarily complicated. For example having to print out and sign the documents with blue pen... Also, it feels like there are some steps that don't make sense like having to provide all my details and statements from my ABN AMRO account when I am already a client, surely this information is already available? I had to go back and forth about 4 times with emailing documents. I also bank with Bunq and the processes there are much better and faster, and all done easily through the app. ABN AMRO needs to modernize. On the positive side, the customer support was very helpful when I phoned, and once all the documents were sent the money was paid over quickly. Overall I probably wouldn't recommend this to someone, it is way too much effort for a small loan.

Very efficient process with quick follow ups

First I had a condition assigned to my profile that excluded me from this loan category. Only after calling customer service was this condition lifted and niet was not told what it was. First time application was rejected without explanation. Second application was accepted and had a lower interest rate. Strange because this was 2 days apart. I had to use application input advised from another loan facilitator

To obtain the loan was very fast, simple, and executive. Previously, I called through the ABN AMRO APP to the loan department. The lady was very collaborative, helpful and clear with her explanation. After that, I proceeded with the loan request, and it was approved very fast. I recommend ABN AMRO Loans 100%

Service was easy and swift

The application was really smooth in the portal, even if they required more information, it was easy to follow and the reaction was very fast.

Easy & fast

Everything was perfect,very fast aproval and support with the paperwork .Thank you

Reply for my personal loan app was handle in fast manner, even instead of declining my original request I recieved a new proposal that was more realistic with my personal situation.

The process was customer friendly and the instructions were clear and the system easy to use

Well executed through a smooth process.

The whole process was detailed and thorough

It was very smooth with applying and getting the loan. The terms and conditions were straight forward and liniment

Getting a loan was easy and clear process: there was a standard set of documents: ID, bank statement and Pay slip. Processing took only "Half a Day" and I received my Loan to the account. All fantastic.

The loan application was seamless, the only issue was that the automatic loan checker initially stated that I wasn't eligible but after I called the customer service desk, it was resolved and the rest was seamless.

Fast and easy

I kindly asked if I could get support for a speedy process, so that with the loan, topping my savings, I can buy the car on the same day when my son had his birthday. The ABN customer service lady that supported me by phone, was clear, patient, explaining me step by step on how to navigate online through the loan process, she highlighted to me what was important to do, etc. So, the support was great and highly appreciated. We could buy the new car to our son just on his birthday! Now we will aim to pay it back in shorter time than contracted. Thanks again to everyone at ABN in the loan department, for being supportive.

From the very beginning, the communication was transparent and friendly. The advisors guided me through every step, ensuring I understood the documentation and requirements. I especially appreciated their prompt responses and the personal attention given to my situation, which made the whole process stress-free and reassuring. I truly felt supported from application to approval.

And dankjewel voor het helpen

Overall, my experience was positive, and I appreciate the support throughout the process. That said, I’d like to highlight a few areas for improvement: - I received multiple follow-up emails asking for the same documents, without a clear explanation of the rejection. I had to call customer service three times to fully understand the issues. - For example, I initially uploaded the required documents in a ZIP file and received a rejection saying "documentation not uploaded," which was misleading. - I had also requested to receive the funds on a different bank account than the one initially submitted, but this was not considered. - Additionally, I received the funds in my account before getting the confirmation email — which arrived the next day stating the transfer might take up to 2 business days. This can create confusion. - The overall process isn’t very user-friendly. Manually copying and pasting the application number could be improved, as some users may simply reply without noticing this step. On a more positive note, once the documentation is fully validated, the loan approval and fund release were quick and efficient. P.S. Regarding the question below: my answer is NO to recommending the loan process, but YES to recommending ABN AMRO as a bank. I’ve been a client for a few years and have had a great experience so far.

Good

het process was eenvoudig en effectieve