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Everything You Need to Know: FAQs
We’ve designed this page to serve you as best as possible, whether you’re getting to know CustomerReviews for the first time or you’re an existing customer. Our frequently asked questions are divided into two sections, making it easy to find the right information tailored to your situation.
Are you new to CustomerReviews? We have a section specifically for non-customers, where you can read all about how CustomerReviews can help you collect customer feedback and improve your online reputation. As an existing customer, you’ll find extensive information in the second section about managing your account, generating more Google reviews, and optimizing your business presence online.
CustomerReviews provides you with the tools to easily collect customer reviews and strengthen your online presence. We’re here to help whenever you have questions.
Not yet a Customer?
Start collecting reviews quickly and easily through CustomerReviews. Sign up via this button and see how you can use customer reviews to strengthen your reputation
Want to switch to Kiyoh? It’s easy! Share your old reviews with us, and we’ll handle the migration to our system. We offer integration with webshop software, a personal review advisor, and useful features like Product Reviews and an Easy Click module. Sign up or contact us at 013 70 09 708 or [email protected] for more information. Read more.
Discover Kiyoh’s powerful features that help you collect and manage reviews. From advanced analytics to integrations with your existing systems, we have it all! View them all here.
CustomerReviews offers various integrations for automated review requests, allowing businesses to easily collect customer feedback. These integrations include popular e-commerce platforms like Magento, WooCommerce, Lightspeed, and Mijnwebwinkel. Additionally, API integrations can be created for custom solutions, and there are also options for integrations via email marketing tools. This allows businesses to automatically send review requests based on customer interactions such as purchases or order status. Be sure to check our integration partners page for more information.
CustomerReviews collaborates with various industry organizations. Thanks to our broad network of partners, we offer the best guidance and industry-specific solutions at attractive rates. Inquire about the arrangements we’ve made with all organizations. Under “partners”, you’ll find a selection of the industry organizations we work with.
In this article, you’ll read how Customer Reviews works to ensure fair and reliable customer reviews. Through strict control mechanisms, transparent procedures, and compliance with laws and regulations, we actively combat fake reviews.
Already a Customer?
Every customer gets their own review page within CustomerReviews. This page is displayed organically along with your score and number of stars. CustomerReviews is also a Google Partner, which means review stars can automatically be loaded into Google ads when you meet Google’s guidelines. As a Google partner, reviews can also be published within Google Shopping and Google My Business. Within Google Shopping, your recommendation score and number of reviews are included. Within Google My Business, your score and number of reviews are published.
On our review pages, we publish both the average review score from the past 12 months as well as the total review score, to give a good picture of the current experience with this company. The figures are calculated based on an average and are not dependent on other factors. Read more.
CustomerReviews values the reliability of reviews highly. Real reviews and stories, written by customers who have actually purchased a product or service. Our review system actively invites customers to leave a review. To verify the reliability of reviews, we have built barriers into our system to ensure that the given reviews come from real customers. Sometimes it still happens that a review is fake. When you use our review system and suspect this, you can report the review. Our review specialists will then further investigate the review.
Reviews cannot be modified or deleted by the company where you made a purchase or received a service. A company can respond to it, so that any complaint can be resolved. Negative experiences are therefore also shown. The given review may be adjusted afterward, but only the customer themselves can do this. Moreover, we always link to the original review. CustomerReviews can remove a review, but only does so if it doesn’t comply with our guidelines or when personal information is shared. View our terms and conditions here.
Our review specialists are happy to inform you about this. Together we’ll devise an approach to collect as many reliable reviews as possible. You can also already “warm up” customers for this. For example, announce to customers in advance that they will receive an invitation to leave a review and tell them that you value this highly.
CustomerReviews works with a group of integration partners. These reputable online marketing agencies know our system inside and out and are convinced of all its benefits. Contact us if you want to be part of this group soon.
Our advice is not to do this, as a customer might perceive this as steering. Google also has certain guidelines for this, read more about it. Additionally, since May 28, 2022, new rules apply for online sales. New European guidelines better protect consumers online. This includes the question: Can I give incentives for reviews? Despite our negative advice, we, as Kiyoh, cannot exclude this 100%, unfortunately. Outside of our mailing, a business owner might still offer incentives on their own initiative. Think of their own mailing, personally offering an incentive, etc. If you as a customer want to use this in review invitations, you are required to mention this according to the new legislation when publishing your reviews.
Then contact us via 013-7009708 or send an email to [email protected] Or go directly to our Help Center If your question isn’t here or you have suggestions, feel free to contact us and we’ll add them to the FAQ page.
Are You a Consumer?
Writing the perfect review doesn’t have to be challenging, to make it easier for you we’ve written this handy tutorial. Click here.
At CustomerReviews we value transparency. Your review will be posted online immediately. Curious about what steps we take to guarantee the integrity of our platform? Click here for more info.
As a review writer, you can have your review modified or deleted. You do this by contacting us in writing so we can verify your email address. Reviews cannot be modified or deleted by the company where you made a purchase or received a service. A company can respond to it so that any complaint can be resolved. Negative experiences are therefore shown. CustomerReviews can remove a review, but only does so if it doesn’t comply with our guidelines or when personal information is shared. Read more in our terms of use.
Buyers of a product or service may write one review about their experiences with the company. We do this to prevent abuse. This way, satisfied customers or acquaintances of a company cannot or can barely manipulate the review score. Our systems are set up to notify us when someone tries to give multiple reviews. It is possible to give more than one review if you have purchased a different service or product from the same company.
Our review specialists are happy to inform you about this. Together we’ll devise an approach to collect as many reliable reviews as possible. You can also already “warm up” customers for this. For example, announce to customers in advance that they will receive an invitation to leave a review and tell them that you value this highly.
Using our handy review page, you can see with just a few clicks if the company in question collects reviews with CustomerReviews.
Then contact us via 013-7009708 or send an email to [email protected] Or go directly to our Help Center. If your question isn’t here or you have suggestions, feel free to contact us and we’ll add them to the FAQ page.
