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1 beoordelingen in de laatste 12 maanden
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Totaal score
6,3
Totaal aantal beoordelingen
3
Beveelt ons aan
66%
Aantal keer bekeken
2.112
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1
High expectations due to high cost very disappointed.
The cost was higher compared to others companies, but we had had a good experience with Santa Fe due to our previous move from America to the Netherlands. We will not be using nor recommending them in the future. We packed 95% of our items including dismantling the larger pieces (bed frame, tv consoles, dining table) and told them multiple times we were able to put them back together, so they could focus on bringing the boxes to the correct rooms/floors of the house. They chose to put the boxes wherever they could, emptying clothes wherever they felt like, placing a dresser sideways etc. Then attempted to put the bed together (which we told them repeatedly not to, but was talked over and told "this is no problem, we do this all the time", wasting time, becoming frustrated and then quitting. Some of our items were damaged, leading to us having to deal with insurance claims and now replacing the items. We had over 25 boxes left behind as well. We wonder why we paid so much for a company that didn't hold up to their commitment to "excellent service". There are other things I could list, but there's not enough space to do so.
Date services performed
24/07/25
I would like to rate as
Private
I am
Been a customer more often
How do you know Erkende Verhuizers?
Other,
Which service (s) did you purchase? (multiple answers possible)
Moving, Unpacking service
Which services are you familiar with? (multiple answers possible)
Moving, Storage, Disassembly and assembly of furniture, Unpacking service
Do you plan to use these services in the future?
No
Expectation fulfilled
Information provision
Expert advice
Agreement as agreed
Friendliness appraiser/moving advisor
Moving team friendliness
Friendliness of other employees
Expertise appraiser/moving advisor
Expertise moving team
Expertise other employees
N/A
Keeping agreements made
Responding to unforeseen events
N/A
Resolution of complaints
Fix damage
Quality - price ratio
Beveelt niet aan
11 August 2025
B.K.
Krommenie
8
Good in general & small improvement
Contact in general is pretty much organized However some of local assist should be improvement to be more user friendly. Basically home finding is the one which customer is very much conscious. Please don't push the information from one side and do listen what we want to do professionally. I don't say all, only couple of things especially for local support is the one which I should recommence improving. Thank you for you support on this
Datum uitgevoerde diensten
16.08.2024
Ik wil beoordelen als
Particulier
Ik ben
Vaker klant geweest
Waar kent u Erkende Verhuizers van?
Anders
Welke dienst(en) heeft u afgenomen? (meerdere antwoorden mogelijk)
Verhuizing, In- uitpakservice
Met welke diensten bent u bekend? (meerdere antwoorden mogelijk)
Verhuizing, In- uitpakservice
Bent u in de toekomst van plan om van deze diensten gebruik te maken?
Misschien
Verwachting waargemaakt
Informatievoorziening
Deskundig advies
Overeenkomst volgens afspraak
Vriendelijkheid taxateur/verhuisadviseur
Vriendelijkheid verhuisteam
Vriendelijkheid overige medewerkers
Deskundigheid taxateur/verhuisadviseur
Deskundigheid verhuisteam
Deskundigheid overige medewerkers
Nakomen gemaakte afspraken
Inspelen op onvoorziene gebeurtenissen
Oplossen van klachten
Oplossen van schade
Verhouding kwaliteit - prijs
Beveelt aan
23 August 2024
C.
Den Haag
10
Highly recommended
I've used there services twice now, once for an international relocation and then again during house renovations. The experience was consistent and is of a high level at every point from booking, packing to delivering.
Datum uitgevoerde diensten
3 Nov 2023
Ik wil beoordelen als
Particulier
Ik ben
Vaker klant geweest
Waar kent u Erkende Verhuizers van?
Eerdere ervaring
Welke dienst(en) heeft u afgenomen? (meerdere antwoorden mogelijk)
Opslag, In- uitpakservice
Met welke diensten bent u bekend? (meerdere antwoorden mogelijk)
Verhuizing, Opslag, In- uitpakservice
Bent u in de toekomst van plan om van deze diensten gebruik te maken?
Ja
Verwachting waargemaakt
Informatievoorziening
Deskundig advies
Overeenkomst volgens afspraak
Vriendelijkheid taxateur/verhuisadviseur
Vriendelijkheid verhuisteam
Vriendelijkheid overige medewerkers
Deskundigheid taxateur/verhuisadviseur
Deskundigheid verhuisteam
Deskundigheid overige medewerkers
Nakomen gemaakte afspraken
Inspelen op onvoorziene gebeurtenissen
Oplossen van klachten
N.v.t.
Oplossen van schade
N.v.t.
Verhouding kwaliteit - prijs
Beveelt aan
14 November 2023
Bhavesh
Utrecht
Over Santa Fe Relocation Services B.V.
Global Mobility made easy.
We enable people to work, live and thrive in new places around the world.
Santa Fe Relocation is a global mobility company specialising in managing and delivering high-quality relocation services worldwide.
Our services span the entire relocation journey, from moving, immigration, destination services, compensation and expense management, to full assignment management solutions. Our teams deliver to a consistently high standard globally through our own operations in selected countries and through our network of approved partners worldwide.
Contactgegevens
H Kamerlingh Onnesweg 3
2408 AX Alphen aan den Rijn
Branch
Zakelijke Dienstverlening
Specializations
B2B, Overig
Overige bedrijven
