Sales Team in Almere Poort(Zero Star)
In the first discussion with KK, the size of the kitchen that I provided was 271cms and I signed agreement, the cost was also discussed, later the technician came and measured as 280cms, however the final measurement was 266cms(they assume something), I taught people from KK are experts so I taught what they measured was correct, but they are not, now there is a huge gap between the wall and kitchen, KK said, I told them that I will remove the wall, but I never said that, finally to escape, they said, you have signed and it is your fault, to fix the 5cms gap they are asking me to pay 1100+ euros!
Note: The cost for the 271cms kitchen and 266cms are the same, how can this be possible?
Kitchen Delivery(Zero Star)
I was told that, before Kitchen delivery I should make sure the plastering work in the kitchen should be completed and the wall should be dry, I made sure Kitchen walls are fully dry however I was busy in plastering in my living room, the delivery people said, they cant deliver the kitchen because I am in the middle of plastering in the living room, they said, they cant deliver since I am plastering in the living room, this was never told and never written anywhere in the terms and condition, I requested them to show this condition in their documents, but they didn't, because they don't have! They charged 250 euros for this! Just thinking, what if I plaster my living room after a year? Or as per KK, I should not plaster the house until the warranty expiration period??
Experience with Installation(Zero Star)
Post installation there were few cutting and fitting issues(the light brown wood was visible easily in my black kitchen), I communicated this issue with KK, they promised that they are going to look into this, therefore Iam NOT fully satisfied with the installation service, I am very much afraid that they will ask my hard earned money to fix this as well.
There are many other issues also, that I will post in the goo
Reactie van Keuken Kampioen Almere
Dear Mr Kali,
We are sorry to read that you are not satisfied with how everything turned out. We will discuss your review internally and after this I or one of my colleagues will get back to you.
Kind regards,
Met vriendelijke groet,
Thea Vermeer - Keuken Kampioen
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19-11-2024
Dear Mr. Kali,
In the meantime, we have been able to contact you several times about your review from our showroom and from our customer service department. The points mentioned have been discussed with you in detail. The situation regarding your plasterwork has been explained to you and our team leader has visited you to assess the situation of your kitchen on site. An additional order has been placed for the worktop in consultation with you to resolve the service. The service points of the windowsill and the corner fitting be resolved with you as discussed.
Kind regards,
Twan Kok - Keuken Kampioen