Lacks professionalism, but the job got done
I appreciate that they had availability for my move, as I contacted them only a week before. Since I didn't have much, moving from 1 bedroom 22m square apt., they were able to fit me in. The communication was difficult though, I was always initiating and trying to get confirmation about moving time & details via WhatsApp - their preferred method of communication. The day of the move, I waited over an hour without any communications from them. They never called/messaged to say they would be late which is very unprofessional. When the 2 movers arrived, they didn't apologize for having me wait for over an hour, I could of run my errands and done other things related to the move if I had the heads up instead of waiting around. The movers who showed up didn't have tools to dismantle my bedframe or L-shaped couch, even though I had sent photos when requesting a quote. They wanted to leave my bed & couch for the next day, and I had to be firm and tell them I wasn't going to leave the bed, at least the mattress, and sleep on the floor in the new apartment. I insisted they needed to finish the job in the afternoon, which they eventually agreed to but not without still trying to convince me to leave it for the next day. Given my experience, of lack of communication and making me wait over an hour in the morning, I didn't trust it would be done when they were proposing. I insisted and said I would pay once everything was done. After the move, I had to contact them again and ask how I should pay. I expected some compensation at least for having wasted my time in the morning and then coming unprepared, but they still charged me for everything. I appreciate that they could schedule my move from one week to the next, but the rest of the experience and service was not at all what I expect from professional movers - and I've used moving companies many times before outside the NL. I think there are better companies out there at the moment, it was definitely not carefree!
