Nooit meer!!!
I scheduled a car service appointment six weeks in advance. I specifically specified in the email that my car needed two procedures: an annual service and a APK. When I left the car with them, I reiterated the need for these TWO procedures and went home. An hour later, they called back and said the car was ready. I arrived. They only did the APK, not the annual service. I left the car for another three hours. Then I picked up the car. I specifically drove the car to a nearby service station for a checkup. It turned out they had installed a cabin filter from a Hyundai iX35, which doesn't work in my car because it's three times thinner and doesn't contain carbon fiber. The engine oil turned out to be old—it had black particles mixed in and a strong burning smell. I think they simply drained half the old oil and added half the new oil—in other words, they diluted it with half the new oil.
I didn't check anything else—the spark plugs, for example, were new or not—I don't know. They don't want to refund for the filter (meaning I'm ready to give them their paper filter back and get my money back).
But otherwise, it's a great garage, yes. Never again!!! And I don't recommend it to you!!!
P.S.: After I threatened to report them to ACM ConsuWijzer and the De Geschillencommissie, they refunded my money for the filter, but without VAT. They had previously claimed they didn't offer refunds))))
