Worst experience ever with a contractor, see details below
We contacted Reno Totaalbouw for urgent window replacement and a balcony door installation before our baby's birth in early July. Unfortunately, the experience turned into a nightmare. The living room window installation resulted in damages to the wood frame around, and the shelf(vensterbank) work was poorly done. The cutting were done very quickly and they just filled with a lot of silicon kit. The result is very ugly.
The balcony door had incorrect dimensions, and despite requesting a full replacement, Reno Totaalbouw ordered parts and cut into the existing frame (which was originally delivered in a one piece), causing further inconveniences. More appointments were needed to fix damages and errors, including wind infiltration due to gaps within the PVC frame. So far, Reno Totaalbouw's response was that they will send someone to apply joint/kit. Such an unprofessional way of fixing it considering this balcony door is costing about 6000 euros.
Currently awaiting a solution, we regret choosing them because they were the only company that could deliver before the arrival of our baby, and especially considering they were more expensive than competitors we received quotes from.
Over four months later, promised windows are still pending. We had to involve VKG Keurmerk as Reno Totaalbouw failed to uphold expected standards and provide an adequate solution.
In conclusion, we strongly discourage choosing Reno Totaalbouw for any projects. Their lack of professionalism and numerous mistakes make them an unreliable and unprofessional company to deal with.
