Worst experience ever with a contractor, see details below
We contacted Reno Totaalbouw for urgent window replacement and a balcony door installation before our baby's birth in early July. Unfortunately, the experience turned into a nightmare. The living room window installation resulted in damages to the wood frame around, and the shelf(vensterbank) work was poorly done. The cutting were done very quickly and they just filled with a lot of silicon kit. The result is very ugly.
The balcony door had incorrect dimensions, and despite requesting a full replacement, Reno Totaalbouw ordered parts and cut into the existing frame (which was originally delivered in a one piece), causing further inconveniences. More appointments were needed to fix damages and errors, including wind infiltration due to gaps within the PVC frame. So far, Reno Totaalbouw's response was that they will send someone to apply joint/kit. Such an unprofessional way of fixing it considering this balcony door is costing about 6000 euros.
Currently awaiting a solution, we regret choosing them because they were the only company that could deliver before the arrival of our baby, and especially considering they were more expensive than competitors we received quotes from.
Over four months later, promised windows are still pending. We had to involve VKG Keurmerk as Reno Totaalbouw failed to uphold expected standards and provide an adequate solution.
In conclusion, we strongly discourage choosing Reno Totaalbouw for any projects. Their lack of professionalism and numerous mistakes make them an unreliable and unprofessional company to deal with.
Reactie van het bedrijf
Geachte heer/ mevrouw,
Hartelijk dank voor Uw reactie. Jammer dat U de montage van de kunststof kozijnen als onprofessioneel heeft ervaren. Dit is erg vervelend om te horen. Te meer we garant staan voor hoge kwaliteit, vakmanschap en goede service. Uw dossier nagelopen te hebben is er onlangs een opleverdossier naar tevredenheid door U ondertekend.
Tevens is er geadviseerd door ons (en de branchevereniging VKG Keurmerk) om de balkondeur te laten afstellen om tocht uit te sluiten en Uw wooncomfort te verhogen, een nieuwe balkondeur zal hierin geen oplossing gaan bieden.
Graag willen wij U vragen om contact met ons op te nemen om dit op een correcte en rechtmatige manier met elkaar op te kunnen lossen.
Mvgr. Reno Totaalbouw