Full control: Manage Reviews
Respond to feedback, solve problems and gain insights into what drives your customers.
DASHBOARD
Your reputation in your hands
Use our powerful dashboard to stay on top of customer experiences.
Respond to reviews
Show that you listen by responding professionally, especially to critical feedback.
Statistics
Get insight into your average score, number of invitations and response rate.
Unjustified reviews
Report spam or unjustified reviews to our moderation team for review.
MODERATION
Dealing with negative feedback
- 1
Take the feedback seriously
A low score is an opportunity to improve your process.
- 2
Get in touch
Call or email the customer directly to resolve the issue.
- 3
Customer updates the review
After a good resolution, the customer will often revise or remove the review.
Want insights into customer satisfaction?
Build your brand with the best review system in the Benelux.