Information about the Digital Services Act

The Digital Services Regulation (Regulation (EU) 2022/2065), known as the Digital Services Act (DSA), aims to create a safe and reliable online environment for users. Klantenvertellen is committed to providing users with a reliable and safe platform for reviews, in line with the DSA guidelines. Below you can read how Klantenvertellen implements the DSA requirements:

1. Conditions for Posting Reviews

Klantenvertellen has appointed a central point of contact for communication with authorities of member states, the European Commission and the European Committee for Digital Services in relation to the application of the DSA: [email protected]. Communication can take place in Dutch and English.

2. Central Point of Contact for Users

Klantenvertellen has established the following contact point for communication with users: [email protected]. This applies to everyone who uses the services to obtain or share information.

3. Restrictions on User Content

Klantenvertellen informs users about the reasons why certain content may be restricted. This concerns primarily user-generated content such as reviews that are illegal or in violation of our guidelines. Steps are taken to limit the availability and visibility of inappropriate or illegal content, such as removing reviews or restricting the user's ability to use the service.

4. User Responsibility

Although Klantenvertellen reviews are checked by trained teams and algorithms, users themselves are responsible for complying with our guidelines and legal provisions. When restricting content, Klantenvertellen takes into account the rights and legitimate interests of all parties involved, including the right to freedom of expression.

5. Procedure for Reporting Content

Klantenvertellen has established a procedure that allows people to report illegal content. Trusted reports under the DSA take priority. Once content is deemed illegal, access to it is restricted in accordance with our guidelines. Users who have reported this are kept informed of the outcome.

Through these measures, Klantenvertellen ensures compliance with the DSA and provides a safe platform for user feedback.

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