Accessibility

Klantenvertellen B.V. wants everyone: consumers, businesses and partners: to be able to use our website and information digitally. Digital accessibility is an ongoing process. We focus on the requirements of the European Accessibility Act (EAA) and the WCAG 2.2 Level AA guidelines.

Accessibility Statement

This statement applies to the marketing and information site of Klantenvertellen (klantenvertellen.nl), including pages about our review system, news and legal documents. Standalone web applications (such as the customer portal or third-party payment flows) may have their own statement or measures.

Status: we are systematically working on compliance with WCAG 2.2 AA. Components we already actively apply include:

• Semantic HTML and logical heading structure
• Skip link to the main content
• Visible focus indicators for keyboard use
• Support for prefers-reduced-motion
• Labels on forms and search fields
• Alternative texts or hidden decorative images where applicable
• Navigation that is keyboard-accessible (including mobile menu)

Some older content (for example blog posts with historical images) or embedded third-party services (such as a third-party payment module) may not fully comply yet. We improve these parts step by step or provide an equivalent alternative wherever possible.

What does this mean for you?

Keyboard and screen readers

You can operate the site using only the keyboard. Use Tab to navigate, Enter or Space to activate, and Escape to close the mobile menu. The skip link “Direct to content” jumps to the main content.

Visual

Text is scalable via the browser zoom. We strive for sufficient contrast between text and background. If in doubt or if you have contrast issues: let us know using the contact details below.

Forms

Contact and registration forms have visible labels. Required fields are marked. You can report errors or ambiguities; we address them, preferably with a structural fix.

Embedded content and third parties

On some pages we load content from partners (for example third-party payment modules). The accessibility of those is partly the supplier's responsibility. Where necessary we provide an alternative, such as contacting for a quote or explanation by phone or email.

Help and alternatives

Having trouble digitally? We’re happy to help you in another way:

• Phone:0418 729 200
• Email:[email protected]
• Postal address: Steenweg 79, 5301 HK Zaltbommel
• Contact form:/contact

Please indicate which page it concerns, which accessibility tool you are using (for example screen reader or magnifier), and what goes wrong. This helps us help you faster.

Report an accessibility issue

Do you encounter an accessibility problem? Email [email protected] with the URL, a short description and optionally your assistive device or browser. We aim to respond within five business days.

Enforcement and complaints (Netherlands)

If you can\'t resolve it with us, you can contact the supervisor in the Netherlands for the European Accessibility Act. More information about rights and enforcement can be found through the Dutch government and the Authority for Consumers and Markets (ACM) on accessibility requirements for products and services.

Technical principles

• Guideline: WCAG 2.2, Level AA
• European frameworks: European Accessibility Act (Directive (EU) 2019/882) and related national implementations
• Technology: modern browsers (the last two major versions of Chrome, Firefox, Safari and Edge), with progressive enhancement

Maintenance of this statement

This page was last updated on 8 April 2026. We update the statement when the site or our measures change substantially.

Related: Privacy Policy, Cookie Policy, Digital Services Act.