Filters

6

Technical issues caused unnecessary delay, also delay in reviewing the application

Online application indicated immigration status was unacceptable for the loan (which was totally incorrect) and caused delays until this was determined to be a system issue, which took another 48 hours to fix. The application was submitted on a Wednesday night and no feedback from the application was received until Monday although the website indicates loans will be reviewed within one working day. At least on Monday once the feedback was addressed the loan was approved quickly.

  • Would you recommend us? Yes
10

Great experience

I got helped out with all my questions and concerns. Great costumer service and very friendly indeed!

  • Would you recommend us? Yes
8

Done and dusted within 5 days!

I applied online on Monday and had the funds to purchase my new car on Friday. There were a couple of glitches with additional documents needed, as I am an expat, but this was all done online. Overall, the process was quite smooth and I am happy with the service and the timeline that everything was handled. I was able to pick up my new car 2 days later so all good.

  • Would you recommend us? Yes
10

Super easy to get all the information you need

It was a fast and easy process. The interests are a bit higher than expected, but it will help me with what I need. The application itself, smart, sharp and simple.

  • Would you recommend us? Yes
9

All perfect and fast

Everything went smooth and fast

  • Would you recommend us? Yes
3

Long delays

I waited three months for the money to arrive in my account after the loan was requested.

  • Would you recommend us? No
10

Appreciated

It took a while, but they were right in all the details requested. I am grateful for the opportunity and support provided by my only bank ABN AMRO in the Netherlands

  • Would you recommend us? Yes
10

Perfect

Very good service excellent

  • Would you recommend us? Yes
10

Absolutely smooth and Very well processed

The whole interaction was very user friendly, All i needed to do was to provide necessary documents. i liked the way feedback was provided through messaging through the app, but email could also work. What i like about ABN AMRO is that it’s very product oriented, like banking and managing finances has turned into managing some packages that you can easily enable. I’ve been a customer since I moved to Netherlands and I am not planning to move away at all.

  • Would you recommend us? Yes
10

I was great

The staff was wuite helpful and the process was smooth.

  • Would you recommend us? Yes
10

Very easy to apply and fast transaction

It is really good service. They always respond immediately and the process really takes a lottle time! I will definitely recommend!

  • Would you recommend us? Yes
10

Very simple to apply, the next day in my account

Always happy with ABN Amro services. I applied for this loan from ABN website and very quickly my loan was approved and the money transferred to my account.

  • Would you recommend us? Yes
10

Excellent

Quick, professional, transparent process

  • Would you recommend us? Yes
10

it was a really transparent process for a customer who doesn't have much idea on finance

please really easy to communicate with the bank. It is really easy to use Mobile banking application.

  • Would you recommend us? Yes
5

Not the easiest process

Lots of documents being asked, even though being a customer with them for 6 years already.

  • Would you recommend us? No
10

Very smooth and very fast!

The process went very smoothly. The application completed very fast and in general excellent service.

  • Would you recommend us? Yes
10

Very easy to get what I needed

Doing the application online was very easy. It's great to have a portal where you simulate values, upload the documents and get everything done without the hassle of going through calls or multiple meetings to justify yourself. I appreciate how easy it is to get a loan with ABN.

  • Would you recommend us? Yes
10

Great!

Kind and helpful service

  • Would you recommend us? Yes
10

Perfect and quick

Always good, quick and easy.

  • Would you recommend us? Yes
10

Very good service and well explained

The application for a loan was very streamlined on the website and I like that I can repay the loan fast because payments are variable

  • Would you recommend us? Yes
8

Hassle free and transparent

We had a great experience while working out this loan process with ABN AMRO. The loan officer from ABN was very helpful in understanding our requirements and working with us to get the right documents for processing the loan. Approval process was very quick. We had some misunderstanding with respect to documents submitted and the officer was very supportive here in getting things sorted out. Overall a very good experience!

  • Would you recommend us? Yes
6

There was delay in the process and no response from the bank

After completing the personal identification at our home by the bank employee, I was informed that the completing the due diligence was the last step to complete the process. After filling due diligence form and submitting, I contacted the bank over the phone and an employee confirmed that everything is fine and I should get the money in 2 days. So, I made an appointment with the car dealer for the delivery. But even after 3 days, money wasn't credited and no one from bank contacted me. When I called the bank again they said that they can't see with I spoke with and they have no record of it. Also, they said there is an issue in the system and they have to talk to my partner. Even after it, they didn't confirm when everything will be resolved. I had to call multiple times to understand the status and finally got it after 1 week delay. I had to cancel the appointment with dealer and just wait.

  • Would you recommend us? Yes
8

Well defined, easy to apply and transparent

Eventually it all went well though there was a hiccup due to a mistake in the address at my source. Unfortunately, ABN did not communicate that back so I waited and waited. Then I called and got someone to investigate. After that the hiccup was resolved quickly!

  • Would you recommend us? Yes
10

It was fast with all the documents in place

I was really fast approval ,

  • Would you recommend us? Yes
10

Simplified

Easy process

  • Would you recommend us? Yes

Company details

10 Gustav Mahlerlaan

Amsterdam 1082 PP

0800 0240711

[email protected]

About ABN AMRO Loans

ABN AMRO helps you to choose a loan that suits your personal and financial situation, so that you can borrow responsibly for the entire term.

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