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9
103 reviews in the last 12 months
94% recommends your company

Reviews for ABN AMRO Loans

  • Total score 9
  • Total number of reviews 124
  • Recommendations 93%
  • Page views 1,449

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9

Very quick process

I needed some extra money for some expenses, and very quickly I managed to apply for a loan and received the money. Thanks for the service!

  • Would you recommend us? Yes
Shervin , Amsterdam

Response from the business owner

Hi Shervin, Thank you for your positive words. And if there's anything else, please let us know. Kind regards, Elvira ABN AMRO Webcare

9

Cannot be easier and more clear.

Dear, Loan has been taken via ABN Banking APP. In APP, instructions were available in English and Dutch. Instructions are really clear and even connected with online links in case someone wants to be more informed. In case application went wrong, or something is not as it should be, responsible CS department will contact you via APP messages and explain the issue.

  • Would you recommend us? Yes
Tomislav Komljenovic , Venray

Response from the business owner

Hi Tomislav, Thank you for your positive words. I'm glad you had a good experience! Kind regards, Elvira ABN AMRO Webcare

10

Fast, efficient and human

My application analysis was fast, efficient and conducted in a respectful and humanner. The bank really understand the expats profile, income and infinite possibilities. I'm very grateful and absolutely recommend ABN to anyone, anywhere in the world.

  • Would you recommend us? Yes
Nalva , Amsterdam

Response from the business owner

Good morning Nalva, Thanks for sharing your experience with the application and glad to read we could meet your expectations. Kind regards, Rob ABN AMRO Webcare

6

Unnecessary requirements

They requested my October payroll even though it was 15th of October, I submitted my payroll from September but they didn’t accept. They made me wait for 10 days to get my October payroll, because I’m getting paid on 25th, just like the majority of the people..

  • Would you recommend us? Yes
Alper İnci , Maastricht

Response from the business owner

Hello Alper, I'm sorry to hear that your application took longer because of your payroll. If there is anything else you want to share with us or if you have any questions, please let us know. Kind regards, Elvira ABN AMRO Webcare

9

Very easy process

Loan application was simple and the team guided me very well.

  • Would you recommend us? Yes
Varanasi Bhargav , Eindhoven

Response from the business owner

Hi Varanasi, Thank you for your positive words. I'm glad you had a good experience! Kind regards, Elvira ABN AMRO Webcare

10

It was great experience

They asked for several documents in following days to the application and after the last one the loan just approved, same night money was there.

  • Would you recommend us? Yes
Canberk , Amsterdam

Response from the business owner

Hi Canberk, Thank you for your positive words. I'm glad you had a good experience! Kind regards, Elvira ABN AMRO Webcare

10

It was a positive experience

I called customer service twice, first to get some initial information and then to proceed further. Both representatives were very helpful and friendly.

  • Would you recommend us? Yes
Maide , Amsterdam

Response from the business owner

Hi Canberk, Thank you for your positive words. And if there's anything else, please let us know. Kind regards, Elvira ABN AMRO Webcare

10

Hassle-free, simple and straightforward banking.

Excellent and superb service.

  • Would you recommend us? Yes
Kamalesh Rangan , Eindhoven

Response from the business owner

Hi Kamalesh, Thank you for your positive words. I'm glad you had a good experience! Kind regards, Gabie ABN AMRO Webcare

10

Good

Fast, clear process, easy to apply

  • Would you recommend us? Yes
Long Tran , Amsterdam

Response from the business owner

Good evening Long Tran, Thank you for sharing your experience. Very nice to read that you found the application easy and that it was arranged quickly. This makes us very happy! Yours sincerely, Jeremy ABN AMRO Webcare

10

Rapid and clear

Easy process

  • Would you recommend us? Yes
Shiva Krishna Kokkula , Eindhoven

Response from the business owner

Good evening Shiva, Thank you for sharing your experience. Very nice to read that you found the application easy and that it was arranged quickly. This makes us very happy! Yours sincerely, Jeremy ABN AMRO Webcare

10

Excellent

For the last 20-plus years, I have been delighted to have excellent service from ABN AMRO. Thanks for all you have done!

  • Would you recommend us? Yes
Golam , The Hague

Response from the business owner

Good afternoon Golam, Thank you for sharing your experience with us. What an incredibly nice compliment! Very nice to read that you are so satisfied with our products and services. Hopefully you will remain a satisfied customer of ours for the next 20 years! Yours sincerely, Jeremy ABN AMRO Webcare

10

The best ever experience

Super simple, very supportive people. I'm extremely happy

  • Would you recommend us? Yes
Margarita , Amstelveen

Response from the business owner

Good afternoon Silvance, Thank you very much for your positive feedback about the loan application. I am happy to read that you are satisfied with the handling of the loan and the helpfulness of the advisor. Your feedback is very valuable for the department and motivates us to keep our services at this high level. Jeremy

10

Very quick response and super friendly customer service

very friendly customer service,quick service delivery as well

  • Would you recommend us? Yes
Silvance , Amstelveen

Response from the business owner

Good afternoon Silvance, Thank you very much for your positive feedback about the loan application. I am happy to read that you are satisfied with the handling of the loan and the helpfulness of the advisor. Your feedback is very valuable for the department and motivates us to keep our services at this high level. Jeremy

10

clear requirements, quick decision-making process

have been with ABN for 9 year, since then have done loan applications several times, always positive about the entire process

  • Would you recommend us? Yes
Andrey , Utrecht

Response from the business owner

Good afternoon Andrey, Thank you for your review, this is appreciated! Have a nice day. Sangeeta ABN AMRO Webcare

10

Very smooth and Clear

the process was very clear starting from the google search until the application to the loan. The staff is very responsive. We didn't have to wait. If you are financially eligible and provide all documents, it just takes literally 2 days.

  • Would you recommend us? Yes
Ayhan , Purmerend

Response from the business owner

Good afternoon Ayhan, Thank you for your review, this is appreciated! Have a nice day. Sangeeta ABN AMRO Webcare

8

Good, but struggled too upload documents

Everything was quick and good except when I needed to upload documents then I really struggled. Just glad that my loan got accepted and that I can pay off the loan quicker

  • Would you recommend us? Yes
Rohan van Rooyen , Geleen

Response from the business owner

Good afternoon Rohan, We really appreciate you sharing your experience with us when things weren't easy when it came to uploading your documents. Good to hear that you are satisfied after all. Thank you for sharing this with us, so we can improve our services. Have a nice day. Sangeeta ABN AMRO Webcare

10

My experience was very good, with an easy process and proactive support throughout

My experience was very good, with an easy process and proactive support throughout. The team was responsive and efficient, addressing any questions and issues promptly. Overall, I was impressed with the professionalism and smooth execution of the service.

  • Would you recommend us? Yes
Antonia , Amsterdam

Response from the business owner

Good morning Antonia, Good to hear that you are satisfied with the service. We really appreciate your feedback and review. Have a nice day. Sangeeta ABN AMRO Webcare

10

Quick and easy

Very quick and easy process with minimum documents.

  • Would you recommend us? Yes
Anatolii , Aalsmeer

Response from the business owner

Good morning Thank you for your feedback and review. We really appreciate this. Have a nice day! Sangeeta ABN AMRO Webcare

5

Not anymore a bank for Expat/International Organisation customers

Customer (with my wife) of ABN AMRO since 2001 in privileged list as international organisation employee. Received mortgages and personal loans in the past from ABN AMRO with no problems at all. New procedure is too much complicated in case one of the partner has not anymore a bank account with ABN AMRO, too many controls with documents signed electronically with adobe acrobat reader refused and obligation to print them in paper and sign (green choice indeed...) and the final "gem" of sending to private address an external company to check the identity of myself and wife as total strangers and without any privacy protection. Procedure was cancelled on my side because we found the procedure discriminating the expats and my wife was not available in the Netherlands in short tems due to our daughters studying abroad, then contacted again from another ABN AMRO Amsterdam dpt. and found a solution to identify my wife via webcam as other banks are doing (BNP Paribas Intesa Sanpaolo, Unicredit, ING).

  • Would you recommend us? No
GIULIO FEDI , Den Haag

Response from the business owner

Good afternoon Giulio, Thank you for taking the time to share the experience you had with us. I understand that applying for a loan was a bit more difficult than what you are used to from us. My apologies for this inconvenience. It is important to us that the data must be correct and complete for your customer file. A valid ID and signature must also be provided to, for example, apply for a loan. If we no longer know this information or an update needs to be performed, this can be done via the app or at the door via AMP couriers. I am very sorry to read that you are not satisfied with this. Very nice that the identification via video banking was successful! Thank you for the feedback on this. This gives us the opportunity to improve the processes. Yours sincerely, Jeremy

5

Lots of repetition through out the process

I applied several times for the loan through the APP, and i was not clear which stage i was at. I was told through the app that i will recieve an offer through email which never came I then called to get the application done, and was several questions which are repeat from the app.. Then I recieved an email saying that i was approved but may need to be verified, after a week i called and was ask several question again and gave the same answers... then i was told to change my address on the app Then i got a final approval and payment. From start of the loan process to end took 3 weeks where the promise was 2 days

  • Would you recommend us? Yes
Samir , Zeist

Response from the business owner

Hi Samir, Thanks for sharing your experience with the application for a loan. Sorry to read about the fact that you had to follow up on your application so many times, with a delay in the process as a result. With your feedback on the application we intent to improve our service. Kind regards, Rob ABN AMRO Webcare

10

Easy way to take loan

Everything been so easy best bank to take loan

  • Would you recommend us? Yes
Jirka , Helmond

Response from the business owner

Good morning Jirka, Glad to read about your positive experience with the application for a loan. Thanks for sharing this with us. Kind regards, Rob ABN AMRO Webcare

5

Unusual longer waiting period

Steps were simple to prepare for. But after customer validity check it took almost 15 days to credit the loan amount which was not expected and worst part is the customer service executive have no clue about the status of application

  • Would you recommend us? Yes
Rajesh Panda , Den Haag

Response from the business owner

Good morning Rajesh, Sorry to read about the delay in the application for a loan and the inaudibility in the contact you’ve had with our customer service. With your feedback on the application we can improve our service. Thank you for sharing your experience. Kind regards, Rob ABN AMRO Webcare

10

Fast convenient friendly and effective

the service was fast effective and the staff are very friendly.

  • Would you recommend us? Yes
Margot , Rotterdam

Response from the business owner

Hi Margot, Glad to hear you had such a positive experience. Thanks for the review! Met vriendelijke groet, Joanne ABN AMRO Webcare

9

Almost smooth process, but there is room for improvement of the online application

I had some difficulties with the online application. My spouse is not ABNA client, then I couldn't apply via my app. It took me some time to find out I need to apply while I'm not logged in! All in all, I'm satisfied with the process. Specially with the responsibility and behaviour of the employees.

  • Would you recommend us? Yes
Ehsan , Westervoort

Response from the business owner

Good evening Ehsan, Thank you for taking the time to share your experience with us. It's great that you are happy with our services. We take your feedback seriously and really appreciate it. This way we can improve the process even more. Yours sincerely, Jeremy ABN AMRO Webcare

10

Perfectly handled

Very polite employees, fast solution and overall great service.

  • Would you recommend us? Yes
Pedro , Breda

Response from the business owner

Good evening Pedro. Thank you very much for your excellent review. We really appreciate it! Kind regards, Floris ABN AMRO Webcare

Company details

10 Gustav Mahlerlaan

Amsterdam 1082 PP

0800 0240711

[email protected]

www.abnamro.nl/en/personal/loans/index.html

About ABN AMRO Loans

ABN AMRO helps you to choose a loan that suits your personal and financial situation, so that you can borrow responsibly for the entire term.

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