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9
100 reviews in the last 12 months
95% recommends your company

Reviews for ABN AMRO Loans

  • Total score 9
  • Total number of reviews 133
  • Recommendations 93%
  • Page views 1,825

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10

Hetty gave a great support

I had some issues with the portal account to request my personal loan, (it took the bank a couple of days to fix it), but Hetty helped me in the process, notified me when it was fixed and answer a couple of questions I had. She helped in the past with some insurance.

  • Would you recommend us? Yes
Juliana Leyva Olaiz , Hengelo

Response from the business owner

Hi Juliana, Thank you for taking the time to share your experience. I'm sorry to hear that you encountered some issues during the process. However, I'm glad to read that Hetty was able to assist you and keep you informed throughout. If you need any help in the future you know where to find us. Kind regards, Shenice ABN AMRO Webcare

9

Nice and quick response

Nice and quick response. No hassel while taking personal loan. It was smooth process.

  • Would you recommend us? Yes
Narendra , Almere

Response from the business owner

Hi Narendra, Thanks for yourfeedback! We're thrilled to hear that the process of getting your personal loan was smooth and hassle-free. If you have any more questions or need assistance in the future, feel free to reach out. Kind regards, Shenice ABN AMRO Webcare

9

Very simple

Very simple to apply with quick response . Whole process took just 2days to get money credited in my account,

  • Would you recommend us? Yes
Munavar shariff , Capelle aan den Ijssel

Response from the business owner

Hello Munavar, I'm glad to hear that you had such a smooth and efficient experience! Thank you for sharing. Kind regards, Elvira ABN AMRO Webcare

6

Being treated as if I was a new customer to ABN AMRO displayed a lack of customer loyalty from you.

Despite the fact that I have been an ABN AMRO customer for over 27 years, the process treated me as if I was a new customer. There was no experience that I was a valued customer of ABN AMRO and I might as well have used any online bank for this level of service. Online banking does not excuse a premium bank from understanding the customer, especially when the bank retains so much personal data on then and they have the power to use Artificial Intelligence applications to make use of this data.

  • Would you recommend us? No
Graeme , Margraten

Response from the business owner

Hello Graeme, I understand that if a lot of information about you is already known, you expect that we no longer need certain details. Due to Dutch laws and regulations, we are required to request certain information from the customer again at the time of application. Kind regards, Elvira ABN AMRO Webcare

10

Very customer friendly, Completely Satisfied

Very customer friendly, Completely Satisfied

  • Would you recommend us? Yes
Deepal , Leeuwarden

Response from the business owner

Hi Deepal, Thank you for your sharing this review. Kind regards, Elvira ABN AMRO Webcare

10

Very helpful

I was given an excellent assistance/service.

  • Would you recommend us? Yes
Robert Quarshie , Den Haag

Response from the business owner

Hi Robert, That's wonderful to hear! It's always reassuring to receive excellent assistance and service. It makes a big difference in the overall experience. Kind regards, Elvira ABN AMRO Webcare

7

The stress of to many documentation.

Trying to make sure the process is complete and the client is satisfied.

  • Would you recommend us? Yes
Titus , BEST

Response from the business owner

Good morning Titus, First of all, I appreciate that you take the time to share your experience. Even if things aren't going so well, we would like to hear about it. That gives us room to improve where possible. I will pass this on to the department responsible for this. Daphne ABN AMRO Webcare

10

Digital, quick and efficient

It took only 24 hours to positively complete the process. Digital communication, efficient interaction was easy, simple and pleasant. I am very happy with the service. An example of a perfect service in digital era.

  • Would you recommend us? Yes
Piotr , Den Haag

Response from the business owner

Good morning Pjotr, Thank you very much for sharing your positive experience applying for a loan. Nice to read that the process was handled efficient, easy, simple and pleasant. Daphne ABN AMRO Webcare

10

Smooth and easy to use!

Simple and easy to use wizard with a relatively quick qualification for the application request. Once approved, upload relevant documents that is outlined clearly and within a short time, your done!

  • Would you recommend us? Yes
Philip Mcguire , Almere

Response from the business owner

Good evening Philip, Thank you very much for sharing your positive experience regarding the loan application. It's great to read that the process was easy and simple. Kind regards, Elvira ABN AMRO Webcare

10

Great

Fast and easy process. Really appreciated that the whole process could be managed online cia mobile.

  • Would you recommend us? Yes
Beata , Amsterdam

Response from the business owner

Hi Beata, Thank you for sharing your experience! We're glad to hear that the application process went well. If you have any more feedback or questions, feel free to reach out! Kind regards, Elvira ABN AMRO Webcare

9

Smooth

The loan process was smooth, and I truly appreciate the team's personal approach and fast reaction. Thank you very much

  • Would you recommend us? Yes
Hayri , Alkmaar

Response from the business owner

Good afternoon Hayri, Thank you for your nice review! It is nice to read that you experienced the application as personal and that the application was arranged quickly. Daphne ABN AMRO Webcare

10

Easy process, everything can be done remotely

I had two minor issues: - there are no notes that ID should contain BSN - I couldn't understand which bank statement do I have to attach if you a bit tune the descriptions it would be super and save client service time.

  • Would you recommend us? Yes
Aleksandr , Almere

Response from the business owner

Good afternoon, Aleksandr, Thank you for your review! Your feedback is always valuable and we can learn from it. I will forward your comments to the responsible department so that we can make adjustments to improve the application's easier and faster. Daphne ABN AMRO Webcare

10

It was a easy process with a professionalism cross checking the information by phone.

It was a easy process, felt safe with the staff reaching out to double check if the request was done by me prior to further information.

  • Would you recommend us? Yes
Andreza , Amsterdam

Response from the business owner

Good afternoon Andreza, Thank you very much for sharing your positive experience regarding the loan application. It's great to read that the process was handled smoothly, accurately, and efficiently. Kind regards, Gabie ABN AMRO Webcare

6

Human contact is missing

The process become a little bit stressful because there is no way to contact anyone during the process. just calling the customer service (Thanks GOD) I could finish the request. I don't understand why you are asking for documentation that you have already form me. I´m customer for 15 years, you can see my bank statement, incomes, paylists etc...my personal identification etc.....and i had issue uploading the docs....

  • Would you recommend us? Yes
Manuel Benavente , Vleuten

Response from the business owner

Hi Manuel, Thank you for sharing your feedback. We're sorry to hear that you found the experience stressful. As a bank, we request documentation before granting a loan, and we are often legally required to ask for certain information. It's important for us to ensure that the loan matches your personal financial situation as closely as possible. We understand that this process can sometimes come across as cumbersome, and we appreciate your patience. We'll take your comments into account to improve our processes for a smoother experience in the future. I'm glad to hear that customer service was eventually able to assist you! Stephanie ABN AMRO Webcare

8

Quick service

Had an amazing and smooth experience

  • Would you recommend us? Yes
Vinayak Sagar Harish , Nieuw vennep

Response from the business owner

Hi Vinayak, Glad to hear that you had an amazing and smooth experience and received quick service. Thank you so much for taking the time to leave a review. Kind regards, Joanne ABN AMRO Webcare

10

Super perfect

Fast, friendly and excellent service

  • Would you recommend us? Yes
Aleksandra Vorobjova , Den Haag

Response from the business owner

Hi Aleksandra, I'm glad to hear that your experience while applying for a loan was fast, friendly and that you received excellent service. That is what we aim for. Thanks for the review! Kind regards, Joanne ABN AMRO Webcare

10

Quick and excellent service. I'm glad I bank with ABN AMRO as an expat

This is my second loan application and I'm always amazed at the speed with which it is reviewed and approved.

  • Would you recommend us? Yes
Joseph , Eindhoven

Response from the business owner

Hi Joseph, Glad to read that we could meet your expectations. Thanks for sharing your experience! Kind regards, Rob ABN AMRO Webcare

10

Hassle free

I was very surprised at how quick and problem free the loan application was. Thank you to the entire team for the amazing service

  • Would you recommend us? Yes
Zainul Aaberdeen , Zaandam

Response from the business owner

Hi Zainul, You're very welcome! I'm glad to hear that your loan application process went smoothly and that you were satisfied with the service. If you have any more questions or need further assistance in the future, feel free to reach out. Thank you for your kind words! Daphne ABN AMRO Webcare

6

A bit of a complicated process

Application process was unnecessarily complicated: cannot apply online, cryptic errors, wrong "client type", dumb chatbots, pedantic document checks even if the.applicant is a costumer for more than a decade.... And on top, no personal attention to the client, basically no differentiation or personalized conditions at all.

  • Would you recommend us? No
RP , Leiden

Response from the business owner

Good morning, Thank you for sharing your feedback with us. We sincerely apologize for the difficulties you encountered during the application process. We're actively working on making things better, including streamlining our online applications and improving our communication. Your input really helps us understand where we need to improve. Thanks again for sharing. Daphne ABN AMRO Webcare

5

Frustrated by the blocks and hurdles

I would firstly like to say that the people I spoke with via the helplines were wonderful and they are the reason that I am not rating my experience lower. Luckily throughout all the system issues etc they were able to help me navigate through them. The reason for my overall rating is because from the initial application right the way to the last documents there was continued frustration because of system blocks / issues because me and my husband are not Dutch citizens. For some reason this seemed to cause issues despite being EU citizens and already having all of our banking facilities with ABN AMRO (including our mortgage). In addition to this, it was bizarre that it was better to apply for the loan on my own rather than including my husbands income as well (as apparently not having a permanent contract is a red flag). This has made my husband and I question whether to continued banking with ABN AMRO. Again the people I spoke to allowed things to continue but these system blocks and also some of the documents requested made no sense again given we are EU citizens and already do all of our banking with ABN AMRO.

  • Would you recommend us? No
Dane , Rotterdam
8

Good experience

The team helped me effectively to get a loan. Thanks.

  • Would you recommend us? Yes
Sridhar Narayana Narayanasetty , Den Haag

Response from the business owner

Hello Sridhar, Thank you for your review! I'm glad to hear your application went well. Kind regards, Elvira ABN AMRO Webcare

10

The loan application process was impressively fast and seamless, exceeding my expectations.

I am truly impressed by how efficient and smooth the loan application process was. From start to finish, everything was clear and straightforward, with no unnecessary delays or complications. The team handled my request promptly, and I appreciated the user-friendly interface and swift decision-making. This was by far one of the best banking experiences I’ve had, and I would highly recommend this service to others!

  • Would you recommend us? Yes
Sabry , Eindhoven

Response from the business owner

Hi Sabry, That's exactly how we want it to be. Glad to hear that is your experience as well! Thank you for writing your review. Kind regards, Elvira ABN AMRO Webcare

10

Seamless and smooth process.

Smooth process and was approved in no time. Really happy with how the process went.

  • Would you recommend us? Yes
Daniel Anthony Farrier , Den Hague

Response from the business owner

Hello Daniel, Thank you for your feedback! Good to hear that you are so satisfied! Kind regards, Herma ABN AMRO Webcare

9

Fast and easy.

Fast and efficient. Only issues, English version is difficult. No option to easily upload IDs for EU citizens, such as BRP extract.

  • Would you recommend us? Yes
Carlos , Almelo

Response from the business owner

Hi Carlos, Thank you for sharing. Your feedback helps us to improve our process. If you need any help in the future, you know where to find us. :) Kind regards, Elvira ABN AMRO Webcare

10

Smooth and fast process

The process was incredibly fast. Initially, it wasn’t very clear, but after speaking with customer support, they were extremely helpful and explained everything to me in a friendly and clear manner. Overall, the entire process took just a couple of hours.

  • Would you recommend us? Yes
Mo , Den Haag

Response from the business owner

Hi Mo, That is great! How nice to see that you are happy with our service and and you had an great experience overall. Kind regards, Shenice ABN AMRO Webcare

Company details

10 Gustav Mahlerlaan

Amsterdam 1082 PP

0800 0240711

[email protected]

www.abnamro.nl/en/personal/loans/index.html

About ABN AMRO Loans

ABN AMRO helps you to choose a loan that suits your personal and financial situation, so that you can borrow responsibly for the entire term.

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