English
8.8
78 reviews in the last 12 months
89% recommends your company

Reviews for ABN AMRO Loans

  • Total score 8.9
  • Total number of reviews 202
  • Recommendations 92%
  • Page views 5,519

Filters

10

Fast and efficient

Fast and efficient

  • Would you recommend us? Yes
Gregor , Amsterdam

Response from the business owner

Hi Gregor, Thank you for your great review! I'm happy to see that you experienced our service as fast and efficient. Nikki ABN AMRO Webcare

10

fast and smooth

Was very fast and smooth.

  • Would you recommend us? Yes
Onur FIDAN , PURMEREND

Response from the business owner

Hi Onur, Great! Thanks for sharing your experience with us. :) Robert ABN AMRO Webcare

10

Very efficient and smooyh handling

The process was smooth and fast !

  • Would you recommend us? Yes
Abdou , Nieuwegein

Response from the business owner

Good morning Abdou, Thanks for sharing your experience with us. Great that everything is arranged so quickly and smoothly. Robert ABN AMRO Webcare

10

Top - WebUI easy to use

Since everything was available digitally and document upload process was also digital, this has been by far the best and easiest service to use!

  • Would you recommend us? Yes
Janis , Kerkrade

Response from the business owner

Good afternoon Janis, Thanks for your great review and the score of 10! We’re glad to hear that you experienced our WebUI as easy to use and that the fully digital process, including document uploads, made the service fast and convenient for you. That’s exactly what we aim for. Thanks for sharing your experience. Iman ABN AMRO Webcare

10

Effective process

The entire process is well supported by the ABN website and the subsequent requests for the needed documents were fastly reviewed.

  • Would you recommend us? Yes
Liviu , Reuver

Response from the business owner

Hello Liviu, Thank you for sharing your experience! I'm happy to read that the process was well supported by our website and that your documents were reviewed quickly. Melanie ABN AMRO Webcare

8

Good, rates are a bit high, though

Seen other loans with lower rates,went for this one since I'm already a customer

  • Would you recommend us? Yes
German , Halfweg

Response from the business owner

Good morning German, Thank you for your feedback. We’re glad to hear you had a good experience. We understand that rates can feel high, and we appreciate your honesty. ^Nikki

10

Excellent

It was a very fast and easy process to apply for the loan.

  • Would you recommend us? Yes
Shawon , Eindhoven

Response from the business owner

Good morning Shawon, Thank you for your feedback. Great to hear that applying for the loan was a fast and easy process for you. We appreciate you taking the time to share your experience. ^Nikki

10

Very Easy and Fast Processing

The online application was very intuitive! Processing was super fast! Everything to like!

  • Would you recommend us? Yes
Shailesh Dwivedi , Purmerend

Response from the business owner

Hi Shailesh, What a great score! Wonderful to hear that everything was so clear and that you experienced the whole process as pleasant. Thank you for sharing your experience! Gabie ABN AMRO Webcare

10

Easy and straightforward

I found the entire process to be exceptionally easy and straightforward, especially as an existing ABN-AMRO customer. Everything went smoothly, and I have no complaints about the experience or how the application was handled.

  • Would you recommend us? Yes
CF BRUGNONI , Bavel

Response from the business owner

Hi, Wonderful to hear that everything was so clear and that you experienced the whole process as pleasant. Thank you for sharing your experience! Gabie ABN AMRO Webcare

3

Unfair

During my loan application process, I encountered difficulties in providing the required documents. I could not accept the bank's approach as a loyal customer of approximately fifteen years who always made payments on time. I found it unreasonable that the documents were not reviewed properly and fairly, and that the loan was granted with an increased interest rate and a reduced loan amount.

  • Would you recommend us? No
MUSTAFA , Brunssum

Response from the business owner

Hi Mustafa, Thank you for sharing your experience with us. We regret to hear about the challenges you faced during your loan application process. As a loyal customer of many years, your feedback is important to us, and we understand your concerns regarding the review process and the loan terms. We aim to ensure fair and transparent procedures for all customers, and we apologize if this experience fell short of your expectations. Your comments will be shared with the relevant team to improve our services. Gabie ABN AMRO Webcare

8

Waiting time is long, otherwise fantastic

Very helpful, informative and friendly service. Happy to be an user.

  • Would you recommend us? Yes
Manami , Wageningen

Response from the business owner

Hi Manami, Thank you for your positive review! We are happy to hear that you are satisfied with our service and customer-friendliness. We understand that the waiting time can sometimes be longer, and we are doing our best to improve this. Thank you for your feedback and we are glad that you are satisfied as a user. 😊 Lisa ABN AMRO Webcare

9

Good

Good

  • Would you recommend us? Yes
Vijay , Lelystad

Response from the business owner

Good morning Vijay, Great to read your review. Thanks for sharing! Robert ABN AMRO Webcare

1

Hard to have a progress

Hi, First of all i'd like to thank for your approval to my load application. I believe the files that you ve asked for at the first stage was clear, but afterwards it got difficult and difficult. Not the files itself which was to be provided but to understand what was needed was a disaster in the way of communications. that needs to be changed if you want to keep your existing customers. accounts.

  • Would you recommend us? No
Serkan , ENSCHEDE

Response from the business owner

Hi Serkan, It is unfortunate to read that the entire process went so sluggishly. Good that you’ve written this off your chest, as this allows us to take action and learn from it. It’s pleasant to read that the application was ultimately completed successfully. Thank you for posting this review, and have a lovely day! Robert ABN AMRO Webcare

10

Clear and fast response

I called the customer care couple times in a day and she answered me very clear and I am thankful for helping me to choose the right option.

  • Would you recommend us? Yes
Aref , Rotterdam

Response from the business owner

Hi Aref, Great that you have experienced our service this way. :) Thanks for leaving this review. Robert ABN AMRO Webcare

8

Good

Communication with customer service was great. But many IT issues: 1) only one form is working - apply to loan. I needed to repay old one and apply for new one. This form doesn’t work, it stuck on step 1, because it gives arrow when you enter amount “invalid input”. I tried all browsers, different languages settings, from phone from laptop. Same issue. I applied for a loan via first form. I had to repair my old one by myself. Here come another issue, I couldn’t increase a limit on my account, i increased it in app but it gave always error when I tried to repay loan via ideal that it is above the limit. So I used another account and did bank transfer. That worked. If you could fix IT issues, would be great. The rest is good!

  • Would you recommend us? Yes
Olga , Oude Wetering

Response from the business owner

Hi Olga, Thanks for the feedback. We will forward this to our technical department. Thank you as well for leaving your review, it is appreciated. :) Robert ABN AMRO Webcare

9

Very easy to apply

The application is easy and the response is very fast.

  • Would you recommend us? Yes
G Gibbs , Rotterdam

Response from the business owner

Hi there, Great to read that you experienced it that way. Thanks for the review! Robert ABN AMRO Webcare

7

some hiccups due to my specific status, but helpful at the end

I had difficulties to request a loan online due to my specific status, but thanks to the last ABNAMRO expert, who was a very helpful lady, everything went fine in the end.

  • Would you recommend us? Yes
Dietrich Neumann , Den Haag

Response from the business owner

Hi Dietrich, Thank you for your review. Luckily, despite the initial issues, everything worked out in the end. We will take your feedback into account to improve our processes. Gabie ABN AMRO Webcare

10

Excellent

Friendly customer support service

  • Would you recommend us? Yes
Adela , Eindhoven

Response from the business owner

Good morning Adela. Thank you for taking the time to review our service. I am happy to read that you have experienced our customer support as friendly. :) Have a wonderful day and weekend! Floris ABN AMRO Webcare

10

Understanding & Professionalism

The ABN Amro was very understanding, he provided all possible options and discussed all ina very professional manneer. He informed me about all costs and conditions and advised where to go online and to apply. If you explain your situation in detail, truly believe you would be satisfied how you were presented with all options.

  • Would you recommend us? Yes
Alex , Den Haag

Response from the business owner

Hi Alex, Thanks for sharing your experience! Great to hear that ABN AMRO helped you so professionally and walked you through all the options. Really appreciate your feedback! Kind regards, Elvira ABN AMRO Webcare

10

Fast service

Really nice company, services, app & ATMs.

  • Would you recommend us? Yes
Omar , Eindhoven

Response from the business owner

Dear Omar, Thank you for writing this positive review. It's great to hear that you are so satisfied with everything! Kind regards, Gabie ABN AMRO Webcare

6

Paperwork was very tedious but customer support was good

The procedure for applying for this loan was unnecessarily complicated. For example having to print out and sign the documents with blue pen... Also, it feels like there are some steps that don't make sense like having to provide all my details and statements from my ABN AMRO account when I am already a client, surely this information is already available? I had to go back and forth about 4 times with emailing documents. I also bank with Bunq and the processes there are much better and faster, and all done easily through the app. ABN AMRO needs to modernize. On the positive side, the customer support was very helpful when I phoned, and once all the documents were sent the money was paid over quickly. Overall I probably wouldn't recommend this to someone, it is way too much effort for a small loan.

  • Would you recommend us? No
Barry West , Utrecht

Response from the business owner

Hi Barry, Thank you for your review and feedback. I'm sorry to hear that you are not completely satisfied with the process. We are definitely committed to improving our service. Kind regards, Bas ABN AMRO Webcare

9

Effortless, Easy and Excellent Service

Very efficient process with quick follow ups

  • Would you recommend us? Yes
Loveness Khunou , Prinsenbeek

Response from the business owner

Good afternoon Loveness, Thanks for your great feedback! Awesome to hear the service felt effortless and easy for you. Quick and efficient is what we aim for! If you ever need anything else, we’re happy to help you move forward! Kind regards, Iman

6

Easy to apply but not very clear requirements

First I had a condition assigned to my profile that excluded me from this loan category. Only after calling customer service was this condition lifted and niet was not told what it was. First time application was rejected without explanation. Second application was accepted and had a lower interest rate. Strange because this was 2 days apart. I had to use application input advised from another loan facilitator

  • Would you recommend us? No
Gudrun , Rotterdam

Response from the business owner

Hello Gudrun, I'm sorry to hear that you encountered issues during the application process. And that there was some confusion regarding the reason for the previous rejection and the difference in interest rates. If you’d like, we’re always available to discuss this with you. Kind regards, Elvira ABN AMRO Webcare

10

Excellent

To obtain the loan was very fast, simple, and executive. Previously, I called through the ABN AMRO APP to the loan department. The lady was very collaborative, helpful and clear with her explanation. After that, I proceeded with the loan request, and it was approved very fast. I recommend ABN AMRO Loans 100%

  • Would you recommend us? Yes
Jorge , Rotterdam

Response from the business owner

Hi Jorge, Thank you for sharing your experience! It’s great to hear that the process was so smooth and efficient. We’re glad our team could provide clear guidance and support along the way. Kind regards, Elvira ABN AMRO Webcare

10

Quick service

Service was easy and swift

  • Would you recommend us? Yes
Davit , The Hague

Response from the business owner

Hello Davit, Thank you so much for your kind words! We’re thrilled to hear that you found our service both easy and swift. Providing a seamless experience for our customers is always our top priority, and your feedback encourages us to continue striving for excellence. If there’s anything else we can assist you with, please don’t hesitate to reach out. Kind regards, Jeremy

Company details

10 Gustav Mahlerlaan

Amsterdam 1082 PP

0800 0240711

[email protected]

www.abnamro.nl/en/personal/loans/index.html

About ABN AMRO Loans

ABN AMRO helps you to choose a loan that suits your personal and financial situation, so that you can borrow responsibly for the entire term.

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