Filters

8

Went well apart from one IT issue

First contacted to discuss update of mortgage, but that would not be completed in time so was advised to take out personal loan, which was an ok advice considering the time aspect. Applied for loan, went well. got asked for more information and then the IT issue popped-up; kept receiving a message like "there has been an unknown error". Tried and tired again for approx 5 days (over weekend) and despite your IT dept trying to fix, it could not be fixed, so had to apply again. This time it went well, also got asked for more info, and this time it worked. Lady called me about the application and i told her story and asked if the application could be speedied-up, and she said she would ask. Within a few days it was approved and the money was in my account. So in the end it worked well...

  • Would you recommend us? Yes
1

Disastrous inefficient

I am customer of ABN for more than 25 years and this experience led me to think changing bank and moving all my assets, insurances etc elsewhere. 1/ it is like if ABN suddenly forgot how to deal with customers from international organisations and the slight differences in job contracts, retirement conditions or taxes, like if ABN became a stupid blind memory-less process 2/ it took us 3 weeks - yes 3 weeks - and not less than 4 times uploading the documents, and about 5 calls to be set for.... receiving the wrong contract. Incredible, a real chaos, contradicting requests for documents, mistakes over mistakes. We trully felt harassed and discriminated by the continuous requests for more or different documents than what was asked '2 days ago'. At the end the loan was put on our account 'like this' without any notification. Really ABN, where do you think you go like this ?

  • Would you recommend us? No
7

Good but there are a lot of easy stuff to improve

All documents are in dutch and translation sometimes makes big mistakes or not understandable translations. Response time is really good but even after rejection of documents provided users doesnt understand what they should really upload into system due to missing explanation or not familiar with process I signed a few documents online but they are rejected and asked for wet signature. Why? I already have a loan in your bank and want to have another one. You already have all necessary information as abn amro is where i receive my salary. Why we are filling all documents over again? Mainly small stuff i belive really easy points to improve but i am happy at overall

  • Would you recommend us? Yes
8

Smooth and practical

Everything was within normal standards but overall very smooth process. The only thing I would like to point it out (maybe im not right) is that my credit was lowered and I couldn't figure it out the reason (of course it was due financial requirements, just didn't read the proper justification) Regards,

  • Would you recommend us? Yes
10

Good

It was good, more documents but in the end satisfied.

  • Would you recommend us? Yes
10

Excellent and fast

The process is very fast and easy to follow. Everything done on-line. Every step is secure and well detailed.

  • Would you recommend us? Yes
8

Convenient

Despite the fact that it took several calls to apply for the loan, when everything was ready, the loan was rapidly transferred to my account. Thais is something very admirable. For improvement, I think it would be useful to make the system more robust to prevent issues that needs us to call you for correcting the system.

  • Would you recommend us? Yes
9

Excellent service

Always helping, supporting and provide simple guide for service that i need

  • Would you recommend us? Yes
9

Smooth

Excellent service everything was smooth clear and direct 10/10

  • Would you recommend us? Yes
6

Was okay

What could be better is the communication on email for which there were several back and forth. For eg: looking at my bank statement, got an email stating there was a collection charge without specificing anything. Had to call many times at each stage to clarify. The phone banking staff are great though, friendly and warm. Only the emails which only states rejected without explaining the reasons. Just felt it could be better.

  • Would you recommend us? Yes
10

Everything was smooth, fast, and easy to handle.

I had a great experience – the entire process was simple and efficient. Excellent service, user-friendly interface, and quick results. Highly recommended!

  • Would you recommend us? Yes
10

Perfect

Very fast and user friendly process

  • Would you recommend us? Yes
8

Good Customer care but not satisfied with the credit department team

The customer care is super good, they are always so much helpful and kindly answered all my questions. However the credit department is too slow in processing it further even when they have received everything that is needed, completely the opposite of the customer service guys.

  • Would you recommend us? Yes
9

Fast and best

They are pretty quick with online verification. If the documents are all ready, the verification is done in a matter of one to two days.

  • Would you recommend us? Yes
10

I'm greatfull.

It was fast and verry good communication. It take litlle bit more to understand how i can upload all documents..but it was really helpfull the comunication and resultat. I hope to have a verry good colaboration in the future. I'm verry greatfull. Thank you!

  • Would you recommend us? Yes
8

First, the loan application was promising

We had applied for several loans through other agencies, completing all the necessary requirements each time, only to be rejected in the end. While our experience with ABN was completely different. What I appreciated most was their loan assessment process — it gave a clear indication early on of whether you’re eligible for a loan. You don't have to submit every document upfront unless it's actually required, which made the process much more efficient.

  • Would you recommend us? Yes
10

Fast, easy and comfortable application process

It was a very easy and quick process to apply and receive the loan. We enjoyed it and are very happy with your exccelent work.

  • Would you recommend us? Yes
10

Excellent

As a customer of ABN AMRO I am very pleased with how easy it was to get the loan I requested. I have also recommended it to others.

  • Would you recommend us? Yes
10

It is my first time applying for loan. It was very quick and i got very nice assistance

It was my pleasure to know that i have been provided a loan. The process was easy to understand and supportive. In addition the reviewing of required documents was fast and clearly explained to me. Thank you very much

  • Would you recommend us? Yes
8

Almost "painless"

Pity no person-person interaction, as all online/app based and there was some unnecessary confusion in regards to process & necessary documents uploaded etc.

  • Would you recommend us? Yes
9

It was very smooth

I am glad with the process. It was easy. Steps were clear. Everyone was helpful.

  • Would you recommend us? Yes
10

Application is simple and straightforward

The website is clear and straightforward about the requirements needed. Customer service reach outs within the timeframes stated in their communications.

  • Would you recommend us? Yes
10

Smooth experience

I absolutely loved the process! Super easy and smooth!

  • Would you recommend us? Yes
9

Verry effecent

I got the load very fast, no issues what so ever

  • Would you recommend us? Yes
7

It was a good experience

It was a good experience

  • Would you recommend us? Yes

Company details

10 Gustav Mahlerlaan

Amsterdam 1082 PP

0800 0240711

[email protected]

About ABN AMRO Loans

ABN AMRO helps you to choose a loan that suits your personal and financial situation, so that you can borrow responsibly for the entire term.

Klantenvertellen Reviews

• Anyone can post a review, however all reviews will need to comply with our terms of use and the privacy policy
• We perform automated and manual checks to prevent false reviews as much as possible
• Reviews written on your own initiative are immediately shown online and verified within 72 hours