English
8.7
83 reviews in the last 12 months
89% recommends your company

Reviews for ABN AMRO Loans

  • Total score 8.9
  • Total number of reviews 194
  • Recommendations 91%
  • Page views 5,120

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10

Easy and straightforward

I found the entire process to be exceptionally easy and straightforward, especially as an existing ABN-AMRO customer. Everything went smoothly, and I have no complaints about the experience or how the application was handled.

  • Would you recommend us? Yes
CF BRUGNONI , Bavel
3

Unfair

During my loan application process, I encountered difficulties in providing the required documents. I could not accept the bank's approach as a loyal customer of approximately fifteen years who always made payments on time. I found it unreasonable that the documents were not reviewed properly and fairly, and that the loan was granted with an increased interest rate and a reduced loan amount.

  • Would you recommend us? No
MUSTAFA , Brunssum

Response from the business owner

Hi Mustafa, Thank you for sharing your experience with us. We regret to hear about the challenges you faced during your loan application process. As a loyal customer of many years, your feedback is important to us, and we understand your concerns regarding the review process and the loan terms. We aim to ensure fair and transparent procedures for all customers, and we apologize if this experience fell short of your expectations. Your comments will be shared with the relevant team to improve our services. Gabie ABN AMRO Webcare

8

Waiting time is long, otherwise fantastic

Very helpful, informative and friendly service. Happy to be an user.

  • Would you recommend us? Yes
Manami , Wageningen

Response from the business owner

Hi Manami, Thank you for your positive review! We are happy to hear that you are satisfied with our service and customer-friendliness. We understand that the waiting time can sometimes be longer, and we are doing our best to improve this. Thank you for your feedback and we are glad that you are satisfied as a user. 😊 Lisa ABN AMRO Webcare

9

Good

Good

  • Would you recommend us? Yes
Vijay , Lelystad

Response from the business owner

Good morning Vijay, Great to read your review. Thanks for sharing! Robert ABN AMRO Webcare

1

Hard to have a progress

Hi, First of all i'd like to thank for your approval to my load application. I believe the files that you ve asked for at the first stage was clear, but afterwards it got difficult and difficult. Not the files itself which was to be provided but to understand what was needed was a disaster in the way of communications. that needs to be changed if you want to keep your existing customers. accounts.

  • Would you recommend us? No
Serkan , ENSCHEDE

Response from the business owner

Hi Serkan, It is unfortunate to read that the entire process went so sluggishly. Good that you’ve written this off your chest, as this allows us to take action and learn from it. It’s pleasant to read that the application was ultimately completed successfully. Thank you for posting this review, and have a lovely day! Robert ABN AMRO Webcare

10

Clear and fast response

I called the customer care couple times in a day and she answered me very clear and I am thankful for helping me to choose the right option.

  • Would you recommend us? Yes
Aref , Rotterdam

Response from the business owner

Hi Aref, Great that you have experienced our service this way. :) Thanks for leaving this review. Robert ABN AMRO Webcare

8

Good

Communication with customer service was great. But many IT issues: 1) only one form is working - apply to loan. I needed to repay old one and apply for new one. This form doesn’t work, it stuck on step 1, because it gives arrow when you enter amount “invalid input”. I tried all browsers, different languages settings, from phone from laptop. Same issue. I applied for a loan via first form. I had to repair my old one by myself. Here come another issue, I couldn’t increase a limit on my account, i increased it in app but it gave always error when I tried to repay loan via ideal that it is above the limit. So I used another account and did bank transfer. That worked. If you could fix IT issues, would be great. The rest is good!

  • Would you recommend us? Yes
Olga , Oude Wetering

Response from the business owner

Hi Olga, Thanks for the feedback. We will forward this to our technical department. Thank you as well for leaving your review, it is appreciated. :) Robert ABN AMRO Webcare

9

Very easy to apply

The application is easy and the response is very fast.

  • Would you recommend us? Yes
G Gibbs , Rotterdam

Response from the business owner

Hi there, Great to read that you experienced it that way. Thanks for the review! Robert ABN AMRO Webcare

7

some hiccups due to my specific status, but helpful at the end

I had difficulties to request a loan online due to my specific status, but thanks to the last ABNAMRO expert, who was a very helpful lady, everything went fine in the end.

  • Would you recommend us? Yes
Dietrich Neumann , Den Haag

Response from the business owner

Hi Dietrich, Thank you for your review. Luckily, despite the initial issues, everything worked out in the end. We will take your feedback into account to improve our processes. Gabie ABN AMRO Webcare

10

Excellent

Friendly customer support service

  • Would you recommend us? Yes
Adela , Eindhoven

Response from the business owner

Good morning Adela. Thank you for taking the time to review our service. I am happy to read that you have experienced our customer support as friendly. :) Have a wonderful day and weekend! Floris ABN AMRO Webcare

10

Understanding & Professionalism

The ABN Amro was very understanding, he provided all possible options and discussed all ina very professional manneer. He informed me about all costs and conditions and advised where to go online and to apply. If you explain your situation in detail, truly believe you would be satisfied how you were presented with all options.

  • Would you recommend us? Yes
Alex , Den Haag

Response from the business owner

Hi Alex, Thanks for sharing your experience! Great to hear that ABN AMRO helped you so professionally and walked you through all the options. Really appreciate your feedback! Kind regards, Elvira ABN AMRO Webcare

10

Fast service

Really nice company, services, app & ATMs.

  • Would you recommend us? Yes
Omar , Eindhoven

Response from the business owner

Dear Omar, Thank you for writing this positive review. It's great to hear that you are so satisfied with everything! Kind regards, Gabie ABN AMRO Webcare

6

Paperwork was very tedious but customer support was good

The procedure for applying for this loan was unnecessarily complicated. For example having to print out and sign the documents with blue pen... Also, it feels like there are some steps that don't make sense like having to provide all my details and statements from my ABN AMRO account when I am already a client, surely this information is already available? I had to go back and forth about 4 times with emailing documents. I also bank with Bunq and the processes there are much better and faster, and all done easily through the app. ABN AMRO needs to modernize. On the positive side, the customer support was very helpful when I phoned, and once all the documents were sent the money was paid over quickly. Overall I probably wouldn't recommend this to someone, it is way too much effort for a small loan.

  • Would you recommend us? No
Barry West , Utrecht

Response from the business owner

Hi Barry, Thank you for your review and feedback. I'm sorry to hear that you are not completely satisfied with the process. We are definitely committed to improving our service. Kind regards, Bas ABN AMRO Webcare

9

Effortless, Easy and Excellent Service

Very efficient process with quick follow ups

  • Would you recommend us? Yes
Loveness Khunou , Prinsenbeek

Response from the business owner

Good afternoon Loveness, Thanks for your great feedback! Awesome to hear the service felt effortless and easy for you. Quick and efficient is what we aim for! If you ever need anything else, we’re happy to help you move forward! Kind regards, Iman

6

Easy to apply but not very clear requirements

First I had a condition assigned to my profile that excluded me from this loan category. Only after calling customer service was this condition lifted and niet was not told what it was. First time application was rejected without explanation. Second application was accepted and had a lower interest rate. Strange because this was 2 days apart. I had to use application input advised from another loan facilitator

  • Would you recommend us? No
Gudrun , Rotterdam

Response from the business owner

Hello Gudrun, I'm sorry to hear that you encountered issues during the application process. And that there was some confusion regarding the reason for the previous rejection and the difference in interest rates. If you’d like, we’re always available to discuss this with you. Kind regards, Elvira ABN AMRO Webcare

10

Excellent

To obtain the loan was very fast, simple, and executive. Previously, I called through the ABN AMRO APP to the loan department. The lady was very collaborative, helpful and clear with her explanation. After that, I proceeded with the loan request, and it was approved very fast. I recommend ABN AMRO Loans 100%

  • Would you recommend us? Yes
Jorge , Rotterdam

Response from the business owner

Hi Jorge, Thank you for sharing your experience! It’s great to hear that the process was so smooth and efficient. We’re glad our team could provide clear guidance and support along the way. Kind regards, Elvira ABN AMRO Webcare

10

Quick service

Service was easy and swift

  • Would you recommend us? Yes
Davit , The Hague

Response from the business owner

Hello Davit, Thank you so much for your kind words! We’re thrilled to hear that you found our service both easy and swift. Providing a seamless experience for our customers is always our top priority, and your feedback encourages us to continue striving for excellence. If there’s anything else we can assist you with, please don’t hesitate to reach out. Kind regards, Jeremy

10

Easy, transparent and fast

The application was really smooth in the portal, even if they required more information, it was easy to follow and the reaction was very fast.

  • Would you recommend us? Yes
Ursula , Amersfoort

Response from the business owner

Hi Ursula, Great that you have experienced our service like that! Thanks for sharing your experience through this review. Enjoy the rest of your day. Robert ABN AMRO Webcare

10

Perfect

Easy & fast

  • Would you recommend us? Yes
Juli , Utrecht

Response from the business owner

Hi Juli, Thanks for sharing your experience by writing this review. Much appreciated! Robert ABN AMRO Webcare

10

Perfecr

Everything was perfect,very fast aproval and support with the paperwork .Thank you

  • Would you recommend us? Yes
Georgi , Veldhoven

Response from the business owner

Hi Georgi, You're very welcome! I'm glad to hear everything went smoothly and quickly for you. Thanks for the kind words! Kind regards, Elvira ABN AMRO Webcare

10

Convinient and fast!

Reply for my personal loan app was handle in fast manner, even instead of declining my original request I recieved a new proposal that was more realistic with my personal situation.

  • Would you recommend us? Yes
AV , Venray

Response from the business owner

Hello AV, Thank you for sharing your experience! We're glad we could provide you with a solution that better fits your personal situation. Kind regards, Elvira ABN AMRO Webcare

10

Easy and efficient

The process was customer friendly and the instructions were clear and the system easy to use

  • Would you recommend us? Yes
Leon , Oudorp

Response from the business owner

Hi Leon, Thank you so much for taking the time to share your experience with us! We appreciate your feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Kind regards, Elvira ABN AMRO Webcare

9

Exceptional turn around process from applicafion to completion.

Well executed through a smooth process.

  • Would you recommend us? Yes
Sam , Amsterdam

Response from the business owner

Hi Sam, Thank you for your positive feedback! We're glad to hear that the process was smooth and well-executed. If you have any further questions or need assistance, feel free to reach out. Kind regards, Elvira ABN AMRO Webcare

9

Excellent

The whole process was detailed and thorough

  • Would you recommend us? Yes
Yomi Ajibade , Barendrecht

Response from the business owner

Hi Yomi, Thank you for your review! I’m glad to hear that you found the process detailed and thorough. Joanne ABN AMRO Webcare

9

Super smooth

It was very smooth with applying and getting the loan. The terms and conditions were straight forward and liniment

  • Would you recommend us? Yes
Imrul Kayesh , Leiden

Response from the business owner

Hi Imrul, Thank you for sharing your experience with us! I'm happy to hear that applying for the loan was smooth and that the terms and conditions were clear. It's great to know we could provide you with a straightforward process. Joanne ABN AMRO Webcare

Company details

10 Gustav Mahlerlaan

Amsterdam 1082 PP

0800 0240711

[email protected]

www.abnamro.nl/en/personal/loans/index.html

About ABN AMRO Loans

ABN AMRO helps you to choose a loan that suits your personal and financial situation, so that you can borrow responsibly for the entire term.

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