Reviews for ABN AMRO Loans

Fast and easy

I kindly asked if I could get support for a speedy process, so that with the loan, topping my savings, I can buy the car on the same day when my son had his birthday. The ABN customer service lady that supported me by phone, was clear, patient, explaining me step by step on how to navigate online through the loan process, she highlighted to me what was important to do, etc. So, the support was great and highly appreciated. We could buy the new car to our son just on his birthday! Now we will aim to pay it back in shorter time than contracted. Thanks again to everyone at ABN in the loan department, for being supportive.

From the very beginning, the communication was transparent and friendly. The advisors guided me through every step, ensuring I understood the documentation and requirements. I especially appreciated their prompt responses and the personal attention given to my situation, which made the whole process stress-free and reassuring. I truly felt supported from application to approval.

And dankjewel voor het helpen

Overall, my experience was positive, and I appreciate the support throughout the process. That said, I’d like to highlight a few areas for improvement: - I received multiple follow-up emails asking for the same documents, without a clear explanation of the rejection. I had to call customer service three times to fully understand the issues. - For example, I initially uploaded the required documents in a ZIP file and received a rejection saying "documentation not uploaded," which was misleading. - I had also requested to receive the funds on a different bank account than the one initially submitted, but this was not considered. - Additionally, I received the funds in my account before getting the confirmation email — which arrived the next day stating the transfer might take up to 2 business days. This can create confusion. - The overall process isn’t very user-friendly. Manually copying and pasting the application number could be improved, as some users may simply reply without noticing this step. On a more positive note, once the documentation is fully validated, the loan approval and fund release were quick and efficient. P.S. Regarding the question below: my answer is NO to recommending the loan process, but YES to recommending ABN AMRO as a bank. I’ve been a client for a few years and have had a great experience so far.

Good

het process was eenvoudig en effectieve

The whole experience from start to end of the loan application process was smooth and really easy. Customer support was very friendly and efficient.

Smooth process for the loan application. Good rate of interest. The document submission process could have been better. For example, there was a requirement for bank statement, my account is with abn amro so shouldn’t have been any need for that.

ABN AMRO provides professional service, and the loan application process was straightforward. When uploading my bank statement, it was not clear where the mistake occurred, and I was unable to remove or replace the document after submission. However, when I called for assistance, the team was very helpful and provided excellent service and clarity. It would still be beneficial if the system allowed applicants to correct or update documents directly after submission.

All the necessary information is available on the website. Just following the instructions and you will have your request answered.

I am writing to formally express my dissatisfaction with the handling of my personal loan application. According to ABN Amro website, loan applications are typically reviewed and finalized within two working days. Based on this information, I chose to apply for a personal loan through ABN AMRO. However, my experience has been far from what was promised. Every two working days, my application has been rejected with an additional request for additional document-some of which are already available in ABN Amro system, as I am an existing ABN AMRO customer for more than 5 years. Additionally I had same document request repeating again. In other words, I had been asked a document that already provided earlier in the process as well. This repetitive and inefficient handling has caused unnecessary delays, and the application assessment process is extended beyond two weeks. Finally, (since I am super frustrated and stressed because of my personal need) I called ABN Amro customer service multiple times and complaint on it. The last call that I have on 11th September seems worked. (Thank you to that Lady from customer service) At the end, the personal loan which I applied on 25 August is received on 12 September which is far away from the expectation and what is promising on ABN Amro Web Site. As an existing ABN Amro customer (who has already mortgage from ABN), I would expect the assessment for this amount of personal loan in 1 workday from ABN Amro. I urge you to investigate the internal handling of such applications to ensure that future applicants are not subjected to similar inconvenience. I trust ABN AMRO values its customers and will take appropriate steps to resolve this matter promptly. I look forward to your response and a swift resolution. Sincerely, Erdem Dursun 0629270452

I requested a loan after my previous loan ran for about a month. With website problems and a flood of problems ns hearing no. Was resolved by requested a load here

Very quick and easy process with a very professional and friendly customer service.

The whole process was very smooth. They provided clear information and calculations, which made everything easy to understand. They also made sure that the loan fits my needs and personal circumstances. Reaching customer support was a bit tricky at first, but once I got in touch, the staff were very friendly, helpful, and provided all the information I needed. Overall, I am satisfied with the process.

Very good

Everything went smooth

I was not told upfront that the term of the credit would be linked to the date of my residence permit, is not obvious since I also have a mortgage with you for 30 years and of course my permit is expiring and need to be renewed several times before that. This means that when I had printed, signed and sent everything back to you I had to redo everything since you change the credit term suddenly when you saw my ID. It is not very clear in your request what sort of document should I submit for the BSN, I was only told ‘something from the belasting’ I am already a customer or yours, always paging on time, not a cheap mortgage and still felt treated as an stranger. I think I spoke to Customer Service like 3 times, The first 2 were very kind and understanding but it was not The case with the Third one.

Loan process was in simple steps . Documents list was clear Review of the documents was fast . Clearly explained about what is needed with the remarks .

very happy with the whole process. Customer service reps I spoke with were extremely helpful and knowledgeable. The loan process it self was very easy. Document submission could have been easier if a page is provided to upload rather than send via email.

I'm really happy with the effectiveness and transparency of all process.

Fast, professional, efficient service

I was very impressed with how quickly the process moved and how professionally it was handled. You don't make things complicated like the other banks and money lenders. I cannot thank you enough! The whole process took less than a week, and the loan was already in my account. You are a Pro Max!!

First contacted to discuss update of mortgage, but that would not be completed in time so was advised to take out personal loan, which was an ok advice considering the time aspect. Applied for loan, went well. got asked for more information and then the IT issue popped-up; kept receiving a message like "there has been an unknown error". Tried and tired again for approx 5 days (over weekend) and despite your IT dept trying to fix, it could not be fixed, so had to apply again. This time it went well, also got asked for more info, and this time it worked. Lady called me about the application and i told her story and asked if the application could be speedied-up, and she said she would ask. Within a few days it was approved and the money was in my account. So in the end it worked well...

I am customer of ABN for more than 25 years and this experience led me to think changing bank and moving all my assets, insurances etc elsewhere. 1/ it is like if ABN suddenly forgot how to deal with customers from international organisations and the slight differences in job contracts, retirement conditions or taxes, like if ABN became a stupid blind memory-less process 2/ it took us 3 weeks - yes 3 weeks - and not less than 4 times uploading the documents, and about 5 calls to be set for.... receiving the wrong contract. Incredible, a real chaos, contradicting requests for documents, mistakes over mistakes. We trully felt harassed and discriminated by the continuous requests for more or different documents than what was asked '2 days ago'. At the end the loan was put on our account 'like this' without any notification. Really ABN, where do you think you go like this ?