English
8.8
102 reviews in the last 12 months
94% recommends your company

Reviews for ABN AMRO Loans

  • Total score 8.9
  • Total number of reviews 144
  • Recommendations 93%
  • Page views 2,187

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8

Went well apart from one IT issue

First contacted to discuss update of mortgage, but that would not be completed in time so was advised to take out personal loan, which was an ok advice considering the time aspect. Applied for loan, went well. got asked for more information and then the IT issue popped-up; kept receiving a message like "there has been an unknown error". Tried and tired again for approx 5 days (over weekend) and despite your IT dept trying to fix, it could not be fixed, so had to apply again. This time it went well, also got asked for more info, and this time it worked. Lady called me about the application and i told her story and asked if the application could be speedied-up, and she said she would ask. Within a few days it was approved and the money was in my account. So in the end it worked well...

  • Would you recommend us? Yes
Keith , Oosterhout
1

Disastrous inefficient

I am customer of ABN for more than 25 years and this experience led me to think changing bank and moving all my assets, insurances etc elsewhere. 1/ it is like if ABN suddenly forgot how to deal with customers from international organisations and the slight differences in job contracts, retirement conditions or taxes, like if ABN became a stupid blind memory-less process 2/ it took us 3 weeks - yes 3 weeks - and not less than 4 times uploading the documents, and about 5 calls to be set for.... receiving the wrong contract. Incredible, a real chaos, contradicting requests for documents, mistakes over mistakes. We trully felt harassed and discriminated by the continuous requests for more or different documents than what was asked '2 days ago'. At the end the loan was put on our account 'like this' without any notification. Really ABN, where do you think you go like this ?

  • Would you recommend us? No
Eric , Noordwijk

Response from the business owner

Goodmorning Eric, Thank you for bringing this to my attention. I'm sorry for the negative experience you have had with us. You mentioned that there were multiple issues during the process. I sincerely apologize for this, as we strive to ensure you feel valued and supported. I recommend filing an official claim so we can investigate the matter further. You can submit your claim via our online form at https://www.abnamro.nl/en/personal/index.html or call us at 0800 - 024 07 11. Once you have done so, a specialist will contact you within five business days to discuss this further. Thank you once again for sharing your feedback with us. Kind regards, Shenice ABN AMRO Webcare

7

Good but there are a lot of easy stuff to improve

All documents are in dutch and translation sometimes makes big mistakes or not understandable translations. Response time is really good but even after rejection of documents provided users doesnt understand what they should really upload into system due to missing explanation or not familiar with process I signed a few documents online but they are rejected and asked for wet signature. Why? I already have a loan in your bank and want to have another one. You already have all necessary information as abn amro is where i receive my salary. Why we are filling all documents over again? Mainly small stuff i belive really easy points to improve but i am happy at overall

  • Would you recommend us? Yes
Baran , Eindhoven

Response from the business owner

Hi Baran, Thank you for your detailed feedback. I understand how translations and document requirements can be confusing. We're working on improving clarity and guidance. Kind regards, Rob ABN AMRO Webcare

8

Smooth and practical

Everything was within normal standards but overall very smooth process. The only thing I would like to point it out (maybe im not right) is that my credit was lowered and I couldn't figure it out the reason (of course it was due financial requirements, just didn't read the proper justification) Regards,

  • Would you recommend us? Yes
Tiago Gavina , Amsterdam

Response from the business owner

Hi Tiago, Thanks for sharing your experience. It's great to read everything went smoothly. For the credit adjustment, we can provide more details if needed. Don't hesitate to contact us for further assistance on 0800 - 024 07 11 (free of charge). Kind regards, Rob ABN AMRO Webcare

10

Good

It was good, more documents but in the end satisfied.

  • Would you recommend us? Yes
Cristi Gabriel , Aarle-Rixtel

Response from the business owner

Hi Cristi, Thank you for taking the time to share your review with us. If there is anything else we can help you with, please let us know. Kind regards, Elvira ABN AMRO Webcare

10

Excellent and fast

The process is very fast and easy to follow. Everything done on-line. Every step is secure and well detailed.

  • Would you recommend us? Yes
Marco , Oegstgeest

Response from the business owner

Hi Marco, Thank you for your feedback! I'm happy to see that you found the process fast and easy to follow. It's good to know that the online steps were secure and well-detailed. :) If you have any questions or need further assistance, feel free to reach out. We're here to help! Kind regards, Shenice ABN AMRO Webcare

8

Convenient

Despite the fact that it took several calls to apply for the loan, when everything was ready, the loan was rapidly transferred to my account. Thais is something very admirable. For improvement, I think it would be useful to make the system more robust to prevent issues that needs us to call you for correcting the system.

  • Would you recommend us? Yes
Shahin Safazadeh , Venlo

Response from the business owner

Hi Shahin. Thank you for sharing your experience with us! We're glad to hear that, despite the initial challenges, the loan process ultimately went smoothly for you. Your suggestion to make the system more robust is valuable, and we appreciate your input as we strive for continuous improvement. If you have any more feedback or need further assistance, please feel free to reach out. Kind regards, Shenice ABN AMRO Webcare

9

Excellent service

Always helping, supporting and provide simple guide for service that i need

  • Would you recommend us? Yes
Krsto Dragojević , Brielle

Response from the business owner

Hi Krsto, Thank you for your wonderful feedback! We're thrilled to hear that our service has been helpful and supportive for you. It's great to know we met your expectations. If you ever need further assistance, don't hesitate to reach out. We're here to help! Kind regards, Shenice ABN AMRO Webcare

9

Smooth

Excellent service everything was smooth clear and direct 10/10

  • Would you recommend us? Yes
Lenhard , Boxmeer

Response from the business owner

Hi Lenhard, Thank you for your kind words. I'm delighted to hear that everything went smoothly. :) Kind regards, Shenice ABN AMRO Webcare

6

Was okay

What could be better is the communication on email for which there were several back and forth. For eg: looking at my bank statement, got an email stating there was a collection charge without specificing anything. Had to call many times at each stage to clarify. The phone banking staff are great though, friendly and warm. Only the emails which only states rejected without explaining the reasons. Just felt it could be better.

  • Would you recommend us? Yes
Srinivas Kumar , AMSTELVEEN

Response from the business owner

Goodmorning Srinivas, We appreciate your feedback! Thank you for bringing this to our attention. I apologize that our email communication lacked clarity. Your feedback will help us make improvements moving forward. I'm glad you had a positive experience with our phone staff. If you need anything else, feel free to reach out. Kind regards, Shenice ABN AMRO Webcare

10

Everything was smooth, fast, and easy to handle.

I had a great experience – the entire process was simple and efficient. Excellent service, user-friendly interface, and quick results. Highly recommended!

  • Would you recommend us? Yes
Lajos Huszka , Appeltern

Response from the business owner

Hey Lajos, I'm glad to hear you had such a positive experience. It's always awesome when things go smoothly and efficiently. Thanks for sharing your thoughts and recommendation. Kind regards, Elvira ABN AMRO Webcare

10

Perfect

Very fast and user friendly process

  • Would you recommend us? Yes
Nora , Lelystad

Response from the business owner

Hi Nora, Thank you so much for sharing this review! Kind regards, Elvira ABN AMRO Webcare

8

Good Customer care but not satisfied with the credit department team

The customer care is super good, they are always so much helpful and kindly answered all my questions. However the credit department is too slow in processing it further even when they have received everything that is needed, completely the opposite of the customer service guys.

  • Would you recommend us? Yes
Yakub , Almere

Response from the business owner

Hi Yakub, Thanks so much for your feedback; it's really valuable to us. I'm glad to hear that our customer care team is doing an awesome job and answering all your questions kindly. We understand the frustration with the credit department being slow, and we'll look into improving that. If you have any more questions, feel free to reach out to us anytime. We're here to help! Kind regards, Elvira ABN AMRO Webcare

9

Fast and best

They are pretty quick with online verification. If the documents are all ready, the verification is done in a matter of one to two days.

  • Would you recommend us? Yes
Gagan Kumar Kushalappa , Den Haag

Response from the business owner

Hello Gagan, Thank you for your review. I'm glad to hear that the online verification went quickly and the application was completed swiftly. If there is anything else, please let us know. Kind regards, Elvira ABN AMRO Webcare

10

I'm greatfull.

It was fast and verry good communication. It take litlle bit more to understand how i can upload all documents..but it was really helpfull the comunication and resultat. I hope to have a verry good colaboration in the future. I'm verry greatfull. Thank you!

  • Would you recommend us? Yes
Stelu Eugen Taiatu , Klimmen

Response from the business owner

Hello Stelu, Thank you so much for your kind review! It's great that you shared your feedback about the document upload process. It helps us improve and make things even smoother for our clients. And we're glad to hear that you found the communication fast and helpful. Kind regards, Elvira ABN AMRO Webcare

8

First, the loan application was promising

We had applied for several loans through other agencies, completing all the necessary requirements each time, only to be rejected in the end. While our experience with ABN was completely different. What I appreciated most was their loan assessment process — it gave a clear indication early on of whether you’re eligible for a loan. You don't have to submit every document upfront unless it's actually required, which made the process much more efficient.

  • Would you recommend us? Yes
Ranilo , Deurne

Response from the business owner

Hi Ranilo, Thank you so much for sharing your experience with us. We're glad to hear that our loan assessment process made things easier and more efficient for you. We always strive to make things as smooth as possible for our clients. And I can imagine how frustrating it must have been to face rejections after fulfilling all the requirements with other agencies. And if you ever have any questions, please let us know. Kind regards, Elvira ABN AMRO Webcare

10

Fast, easy and comfortable application process

It was a very easy and quick process to apply and receive the loan. We enjoyed it and are very happy with your exccelent work.

  • Would you recommend us? Yes
Houman Soleimani , Maastricht

Response from the business owner

Good morning, Thank you very much for your positive feedback! How wonderful to read that the application process went quickly and smoothly. It's also great to hear that you are very satisfied and found it easy to submit an application. We love to hear that! I Wish you a wonderful day, and if you have any questions, we are more than happy to assist you further. Kind regards, Daphne, ABN AMRO Webcare

10

Excellent

As a customer of ABN AMRO I am very pleased with how easy it was to get the loan I requested. I have also recommended it to others.

  • Would you recommend us? Yes
Stavros , Arnhem

Response from the business owner

Hello Stavros, Thank you for sharing your positive experience with us. We're delighted to hear that getting your loan was easy and that you are recommending us to others. We appreciate that. Kind regards, Elvira ABN AMRO Webcare

10

It is my first time applying for loan. It was very quick and i got very nice assistance

It was my pleasure to know that i have been provided a loan. The process was easy to understand and supportive. In addition the reviewing of required documents was fast and clearly explained to me. Thank you very much

  • Would you recommend us? Yes
Farrukh , Den haag

Response from the business owner

Hi Farrukh, We are thrilled to hear that you found the loan process easy and supportive. And I am glad that the review of your documents was fast and clearly explained. Thank you so much for taking the time to leave us such a positive review. Kind regards, Elvira ABN AMRO Webcare

8

Almost "painless"

Pity no person-person interaction, as all online/app based and there was some unnecessary confusion in regards to process & necessary documents uploaded etc.

  • Would you recommend us? Yes
Neil , Amsterdam

Response from the business owner

Hi Neil, Thank you for sharing your feedback with us. We apologize for any confusion you experienced regarding the process and document uploads. Your comments are valuable and will help us enhance our services moving forward. If you require any assistance, know that we are here to help. Kind regards, Shenice ABN AMRO Webcare

9

It was very smooth

I am glad with the process. It was easy. Steps were clear. Everyone was helpful.

  • Would you recommend us? Yes
Ali , Eindhoven

Response from the business owner

Hi Ali, Thank you for your review! We're thrilled to hear that you're pleased with our services. Best regards, Lieke ABN AMRO Webcare

10

Application is simple and straightforward

The website is clear and straightforward about the requirements needed. Customer service reach outs within the timeframes stated in their communications.

  • Would you recommend us? Yes
Maria Gutierrez , Amsterdam

Response from the business owner

Good afternoon Maria, Thanks for the positive feedback! It's great to read that the website was clear and that our customer service reached out within the expected timeframes. We appreciate it. Kind regards, Iman ABN AMRO Webcare

10

Smooth experience

I absolutely loved the process! Super easy and smooth!

  • Would you recommend us? Yes
Mohammad Mahabadi , Utrecht

Response from the business owner

Hi Mohammad, Thank you for the review. I'm so happy to read that the process was easy and smooth. Kind regards, Joanne ABN AMRO Webcare

9

Verry effecent

I got the load very fast, no issues what so ever

  • Would you recommend us? Yes
Phillip , Almere

Response from the business owner

Hi Phillip, I'm glad the loan arrived quickly and there were no issues at all. If you need anything else or have any questions, feel free to reach out. Kind regards, Elvira ABN AMRO Webcare

7

It was a good experience

It was a good experience

  • Would you recommend us? Yes
Pratik , Rotterdam

Response from the business owner

Hi Pratik. Thank you for sharing. I'm glad to see that you had a good experience. Kind regards, Shenice ABN AMRO Webcare

Company details

10 Gustav Mahlerlaan

Amsterdam 1082 PP

0800 0240711

[email protected]

www.abnamro.nl/en/personal/loans/index.html

About ABN AMRO Loans

ABN AMRO helps you to choose a loan that suits your personal and financial situation, so that you can borrow responsibly for the entire term.

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