I requested a loan after my previous loan ran for about a month. With website problems and a flood of problems ns hearing no. Was resolved by requested a load here
Hi Roland, Thank you for sharing your review. I’m glad to hear that your loan request could be resolved successfully. Kind regards, Joanne ABN AMRO Webcare
Very quick and easy process with a very professional and friendly customer service.
Hi Anja, Thank you for your kind words! We're thrilled to hear that you had a quick and easy experience and that our customer service team made a positive impression. If there's anything else we can assist you with, feel free to let us know! Kind regards, Elvira ABN AMRO Webcare
The whole process was very smooth. They provided clear information and calculations, which made everything easy to understand. They also made sure that the loan fits my needs and personal circumstances. Reaching customer support was a bit tricky at first, but once I got in touch, the staff were very friendly, helpful, and provided all the information I needed. Overall, I am satisfied with the process.
Hi Dora, Thank you for your feedback! We're glad to hear the process was smooth and tailored to your needs. And of course we appreciate your patience in reaching customer support and are happy to know our team was helpful once connected. Kind regards, Elvira ABN AMRO Webcare
Very good
Hi Jizchak, Thank you for your kind words! We're happy to hear that. Kind regards, Elvira ABN AMRO Webcare
Everything went smooth
Hi Beatrice, Thank you for your feedback! We're glad to hear everything went fast, easy and smoothly! Kind regards, Elvira ABN AMRO Webcare
I was not told upfront that the term of the credit would be linked to the date of my residence permit, is not obvious since I also have a mortgage with you for 30 years and of course my permit is expiring and need to be renewed several times before that. This means that when I had printed, signed and sent everything back to you I had to redo everything since you change the credit term suddenly when you saw my ID. It is not very clear in your request what sort of document should I submit for the BSN, I was only told ‘something from the belasting’ I am already a customer or yours, always paging on time, not a cheap mortgage and still felt treated as an stranger. I think I spoke to Customer Service like 3 times, The first 2 were very kind and understanding but it was not The case with the Third one.
Hello Alejandra, Thank you for taking the time to share your experience with us. I truly appreciate your feedback and want to begin by apologizing for the frustration and inconvenience you’ve encountered during this process. Your concerns are important to us. Firstly, I’d like to acknowledge your point regarding the link between the credit term and the expiration date of your residence permit. You are absolutely correct that this may not seem intuitive, especially as you also hold a long-term mortgage with us. However, I would like to clarify that the regulations and policies surrounding credits are different from those for mortgages. I understand how this may have come across as sudden and unexpected, and I regret that this was not explained to you more transparently upfront. Additionally, I am sorry to hear about the lack of clarity regarding the required BSN document. We strive to provide clear instructions, and it’s disappointing that this was not the case for you. We will review our communication to ensure that such requests are more precise and straightforward in the future. If there’s anything further we can do to assist you or address your concerns, please don’t hesitate to reach out. Kind regards, Elvira ABN AMRO Webcare
Loan process was in simple steps . Documents list was clear Review of the documents was fast . Clearly explained about what is needed with the remarks .
Good evening, Thanks for sharing your experience! Glad to hear the process was smooth and clear. We’re happy we could help! Kind regards, Elvira ABN AMRO Webcare
very happy with the whole process. Customer service reps I spoke with were extremely helpful and knowledgeable. The loan process it self was very easy. Document submission could have been easier if a page is provided to upload rather than send via email.
Hi Himanshu, Thanks for your feedback! Great to hear you’re happy with the process and our customer service team. We’ll take your suggestion about document submission into account to keep improving! Kind regards, Elvira ABN AMRO Webcare
I'm really happy with the effectiveness and transparency of all process.
Hi Gerson, Thank you for sharing your experience! We're so glad that everything went smoothly and that we were able to assist you quickly! If you need help again in the future, we’ll of course be here for you. Kinds regards, Gabie ABN AMRO Webcare
Fast, professional, efficient service
I was very impressed with how quickly the process moved and how professionally it was handled. You don't make things complicated like the other banks and money lenders. I cannot thank you enough! The whole process took less than a week, and the loan was already in my account. You are a Pro Max!!
First contacted to discuss update of mortgage, but that would not be completed in time so was advised to take out personal loan, which was an ok advice considering the time aspect. Applied for loan, went well. got asked for more information and then the IT issue popped-up; kept receiving a message like "there has been an unknown error". Tried and tired again for approx 5 days (over weekend) and despite your IT dept trying to fix, it could not be fixed, so had to apply again. This time it went well, also got asked for more info, and this time it worked. Lady called me about the application and i told her story and asked if the application could be speedied-up, and she said she would ask. Within a few days it was approved and the money was in my account. So in the end it worked well...
I am customer of ABN for more than 25 years and this experience led me to think changing bank and moving all my assets, insurances etc elsewhere. 1/ it is like if ABN suddenly forgot how to deal with customers from international organisations and the slight differences in job contracts, retirement conditions or taxes, like if ABN became a stupid blind memory-less process 2/ it took us 3 weeks - yes 3 weeks - and not less than 4 times uploading the documents, and about 5 calls to be set for.... receiving the wrong contract. Incredible, a real chaos, contradicting requests for documents, mistakes over mistakes. We trully felt harassed and discriminated by the continuous requests for more or different documents than what was asked '2 days ago'. At the end the loan was put on our account 'like this' without any notification. Really ABN, where do you think you go like this ?
Goodmorning Eric, Thank you for bringing this to my attention. I'm sorry for the negative experience you have had with us. You mentioned that there were multiple issues during the process. I sincerely apologize for this, as we strive to ensure you feel valued and supported. I recommend filing an official claim so we can investigate the matter further. You can submit your claim via our online form at https://www.abnamro.nl/en/personal/index.html or call us at 0800 - 024 07 11. Once you have done so, a specialist will contact you within five business days to discuss this further. Thank you once again for sharing your feedback with us. Kind regards, Shenice ABN AMRO Webcare
All documents are in dutch and translation sometimes makes big mistakes or not understandable translations. Response time is really good but even after rejection of documents provided users doesnt understand what they should really upload into system due to missing explanation or not familiar with process I signed a few documents online but they are rejected and asked for wet signature. Why? I already have a loan in your bank and want to have another one. You already have all necessary information as abn amro is where i receive my salary. Why we are filling all documents over again? Mainly small stuff i belive really easy points to improve but i am happy at overall
Hi Baran, Thank you for your detailed feedback. I understand how translations and document requirements can be confusing. We're working on improving clarity and guidance. Kind regards, Rob ABN AMRO Webcare
Everything was within normal standards but overall very smooth process. The only thing I would like to point it out (maybe im not right) is that my credit was lowered and I couldn't figure it out the reason (of course it was due financial requirements, just didn't read the proper justification) Regards,
Hi Tiago, Thanks for sharing your experience. It's great to read everything went smoothly. For the credit adjustment, we can provide more details if needed. Don't hesitate to contact us for further assistance on 0800 - 024 07 11 (free of charge). Kind regards, Rob ABN AMRO Webcare
It was good, more documents but in the end satisfied.
Hi Cristi, Thank you for taking the time to share your review with us. If there is anything else we can help you with, please let us know. Kind regards, Elvira ABN AMRO Webcare
The process is very fast and easy to follow. Everything done on-line. Every step is secure and well detailed.
Hi Marco, Thank you for your feedback! I'm happy to see that you found the process fast and easy to follow. It's good to know that the online steps were secure and well-detailed. :) If you have any questions or need further assistance, feel free to reach out. We're here to help! Kind regards, Shenice ABN AMRO Webcare
Despite the fact that it took several calls to apply for the loan, when everything was ready, the loan was rapidly transferred to my account. Thais is something very admirable. For improvement, I think it would be useful to make the system more robust to prevent issues that needs us to call you for correcting the system.
Hi Shahin. Thank you for sharing your experience with us! We're glad to hear that, despite the initial challenges, the loan process ultimately went smoothly for you. Your suggestion to make the system more robust is valuable, and we appreciate your input as we strive for continuous improvement. If you have any more feedback or need further assistance, please feel free to reach out. Kind regards, Shenice ABN AMRO Webcare
Always helping, supporting and provide simple guide for service that i need
Hi Krsto, Thank you for your wonderful feedback! We're thrilled to hear that our service has been helpful and supportive for you. It's great to know we met your expectations. If you ever need further assistance, don't hesitate to reach out. We're here to help! Kind regards, Shenice ABN AMRO Webcare
Excellent service everything was smooth clear and direct 10/10
Hi Lenhard, Thank you for your kind words. I'm delighted to hear that everything went smoothly. :) Kind regards, Shenice ABN AMRO Webcare
What could be better is the communication on email for which there were several back and forth. For eg: looking at my bank statement, got an email stating there was a collection charge without specificing anything. Had to call many times at each stage to clarify. The phone banking staff are great though, friendly and warm. Only the emails which only states rejected without explaining the reasons. Just felt it could be better.
Goodmorning Srinivas, We appreciate your feedback! Thank you for bringing this to our attention. I apologize that our email communication lacked clarity. Your feedback will help us make improvements moving forward. I'm glad you had a positive experience with our phone staff. If you need anything else, feel free to reach out. Kind regards, Shenice ABN AMRO Webcare
I had a great experience – the entire process was simple and efficient. Excellent service, user-friendly interface, and quick results. Highly recommended!
Hey Lajos, I'm glad to hear you had such a positive experience. It's always awesome when things go smoothly and efficiently. Thanks for sharing your thoughts and recommendation. Kind regards, Elvira ABN AMRO Webcare
Very fast and user friendly process
Hi Nora, Thank you so much for sharing this review! Kind regards, Elvira ABN AMRO Webcare
The customer care is super good, they are always so much helpful and kindly answered all my questions. However the credit department is too slow in processing it further even when they have received everything that is needed, completely the opposite of the customer service guys.
Hi Yakub, Thanks so much for your feedback; it's really valuable to us. I'm glad to hear that our customer care team is doing an awesome job and answering all your questions kindly. We understand the frustration with the credit department being slow, and we'll look into improving that. If you have any more questions, feel free to reach out to us anytime. We're here to help! Kind regards, Elvira ABN AMRO Webcare
They are pretty quick with online verification. If the documents are all ready, the verification is done in a matter of one to two days.
Hello Gagan, Thank you for your review. I'm glad to hear that the online verification went quickly and the application was completed swiftly. If there is anything else, please let us know. Kind regards, Elvira ABN AMRO Webcare
10 Gustav Mahlerlaan
Amsterdam 1082 PP
ABN AMRO helps you to choose a loan that suits your personal and financial situation, so that you can borrow responsibly for the entire term.
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