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9
100 reviews in the last 12 months
95% recommends your company

Reviews for ABN AMRO Loans

  • Total score 9
  • Total number of reviews 133
  • Recommendations 93%
  • Page views 1,825

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10

Perfect

Very fast and user friendly process

  • Would you recommend us? Yes
Nora , Lelystad

Response from the business owner

Hi Nora, Thank you so much for sharing this review! Kind regards, Elvira ABN AMRO Webcare

8

Good Customer care but not satisfied with the credit department team

The customer care is super good, they are always so much helpful and kindly answered all my questions. However the credit department is too slow in processing it further even when they have received everything that is needed, completely the opposite of the customer service guys.

  • Would you recommend us? Yes
Yakub , Almere

Response from the business owner

Hi Yakub, Thanks so much for your feedback; it's really valuable to us. I'm glad to hear that our customer care team is doing an awesome job and answering all your questions kindly. We understand the frustration with the credit department being slow, and we'll look into improving that. If you have any more questions, feel free to reach out to us anytime. We're here to help! Kind regards, Elvira ABN AMRO Webcare

9

Fast and best

They are pretty quick with online verification. If the documents are all ready, the verification is done in a matter of one to two days.

  • Would you recommend us? Yes
Gagan Kumar Kushalappa , Den Haag

Response from the business owner

Hello Gagan, Thank you for your review. I'm glad to hear that the online verification went quickly and the application was completed swiftly. If there is anything else, please let us know. Kind regards, Elvira ABN AMRO Webcare

10

I'm greatfull.

It was fast and verry good communication. It take litlle bit more to understand how i can upload all documents..but it was really helpfull the comunication and resultat. I hope to have a verry good colaboration in the future. I'm verry greatfull. Thank you!

  • Would you recommend us? Yes
Stelu Eugen Taiatu , Klimmen

Response from the business owner

Hello Stelu, Thank you so much for your kind review! It's great that you shared your feedback about the document upload process. It helps us improve and make things even smoother for our clients. And we're glad to hear that you found the communication fast and helpful. Kind regards, Elvira ABN AMRO Webcare

8

First, the loan application was promising

We had applied for several loans through other agencies, completing all the necessary requirements each time, only to be rejected in the end. While our experience with ABN was completely different. What I appreciated most was their loan assessment process — it gave a clear indication early on of whether you’re eligible for a loan. You don't have to submit every document upfront unless it's actually required, which made the process much more efficient.

  • Would you recommend us? Yes
Ranilo , Deurne

Response from the business owner

Hi Ranilo, Thank you so much for sharing your experience with us. We're glad to hear that our loan assessment process made things easier and more efficient for you. We always strive to make things as smooth as possible for our clients. And I can imagine how frustrating it must have been to face rejections after fulfilling all the requirements with other agencies. And if you ever have any questions, please let us know. Kind regards, Elvira ABN AMRO Webcare

10

Fast, easy and comfortable application process

It was a very easy and quick process to apply and receive the loan. We enjoyed it and are very happy with your exccelent work.

  • Would you recommend us? Yes
Houman Soleimani , Maastricht

Response from the business owner

Good morning, Thank you very much for your positive feedback! How wonderful to read that the application process went quickly and smoothly. It's also great to hear that you are very satisfied and found it easy to submit an application. We love to hear that! I Wish you a wonderful day, and if you have any questions, we are more than happy to assist you further. Kind regards, Daphne, ABN AMRO Webcare

10

Excellent

As a customer of ABN AMRO I am very pleased with how easy it was to get the loan I requested. I have also recommended it to others.

  • Would you recommend us? Yes
Stavros , Arnhem

Response from the business owner

Hello Stavros, Thank you for sharing your positive experience with us. We're delighted to hear that getting your loan was easy and that you are recommending us to others. We appreciate that. Kind regards, Elvira ABN AMRO Webcare

10

It is my first time applying for loan. It was very quick and i got very nice assistance

It was my pleasure to know that i have been provided a loan. The process was easy to understand and supportive. In addition the reviewing of required documents was fast and clearly explained to me. Thank you very much

  • Would you recommend us? Yes
Farrukh , Den haag

Response from the business owner

Hi Farrukh, We are thrilled to hear that you found the loan process easy and supportive. And I am glad that the review of your documents was fast and clearly explained. Thank you so much for taking the time to leave us such a positive review. Kind regards, Elvira ABN AMRO Webcare

8

Almost "painless"

Pity no person-person interaction, as all online/app based and there was some unnecessary confusion in regards to process & necessary documents uploaded etc.

  • Would you recommend us? Yes
Neil , Amsterdam

Response from the business owner

Hi Neil, Thank you for sharing your feedback with us. We apologize for any confusion you experienced regarding the process and document uploads. Your comments are valuable and will help us enhance our services moving forward. If you require any assistance, know that we are here to help. Kind regards, Shenice ABN AMRO Webcare

9

It was very smooth

I am glad with the process. It was easy. Steps were clear. Everyone was helpful.

  • Would you recommend us? Yes
Ali , Eindhoven

Response from the business owner

Hi Ali, Thank you for your review! We're thrilled to hear that you're pleased with our services. Best regards, Lieke ABN AMRO Webcare

10

Application is simple and straightforward

The website is clear and straightforward about the requirements needed. Customer service reach outs within the timeframes stated in their communications.

  • Would you recommend us? Yes
Maria Gutierrez , Amsterdam

Response from the business owner

Good afternoon Maria, Thanks for the positive feedback! It's great to read that the website was clear and that our customer service reached out within the expected timeframes. We appreciate it. Kind regards, Iman ABN AMRO Webcare

10

Smooth experience

I absolutely loved the process! Super easy and smooth!

  • Would you recommend us? Yes
Mohammad Mahabadi , Utrecht

Response from the business owner

Hi Mohammad, Thank you for the review. I'm so happy to read that the process was easy and smooth. Kind regards, Joanne ABN AMRO Webcare

9

Verry effecent

I got the load very fast, no issues what so ever

  • Would you recommend us? Yes
Phillip , Almere

Response from the business owner

Hi Phillip, I'm glad the loan arrived quickly and there were no issues at all. If you need anything else or have any questions, feel free to reach out. Kind regards, Elvira ABN AMRO Webcare

7

It was a good experience

It was a good experience

  • Would you recommend us? Yes
Pratik , Rotterdam

Response from the business owner

Hi Pratik. Thank you for sharing. I'm glad to see that you had a good experience. Kind regards, Shenice ABN AMRO Webcare

10

Easy and quick process

Application was easy and was managed via a phone call with ABN customer support for personal loans, she was very helpfull and polite, everything was very smooth, and very quick. I can only recommend it, especially if you are in the need for money fast.

  • Would you recommend us? Yes
Florin , Almere

Response from the business owner

Good morning Florin, Thank you for taking the time to write this review. Nice to hear that you are very satisfied and that you recommend us. Have a good day. Yours sincerely, Bas ABN AMRO Webcare

9

Good

Good

  • Would you recommend us? Yes
Venkateswararao Nunna , EINDHOVEN

Response from the business owner

Good evening, It's great to hear that your loan application went smoothly and that you're sharing your experience with us. If there's anything we can assist with in the future, just let us know! Kind regards, Elvira ABN AMRO Webcare

10

Easy, clear, consumer-friendly

Since the first email and the information in the website, it was really easy to follow, understand the conditions and requisites to get access to the loan.

  • Would you recommend us? Yes
Catalina , Utrecht

Response from the business owner

Good morning Catalina, Thank you for your kind words and feedback. We're happy to hear that you found the process easy and the information clear on our website. I wish you a nice weekend. Kind regards, Daphne ABN AMRO Webcare

3

Complicated process, IT systems not working as expected

I submitted the loan request online, was immediately called by a representative to confirm I have read the conditions. Felt a bit forced and weird. Next days, I kept receiving sms about updates - but when I log in, no messages or updates. After that, I was called again - why I don’t reply to messages. So they weren’t even aware that their system is down?! Took a lot of calls, emails and longer than a week to get to sorted out. Extremely inn efficient process.

  • Would you recommend us? No
Cri , Amsterdam

Response from the business owner

Hello Cri, I appreciate you taking the time to share your feedback with us. I'm really sorry to hear that your experience was less than ideal, especially with the complicated process and the system not working as expected. You can submit a complaint through https://www.abnamro.nl/en/personal/overabnamro/submit-a-complaint/index.html or give us a call at 0800 024 07 11. We would like to look into this situation so we can improve our procedures. Thanks again for bringing this to our attention. Best regards, Shenice ABN AMRO Webcare

10

very fast, very clear process and the employees were supporting perfectly with all the questions

every thing vent very smooth and the process was les tan 3 working days.

  • Would you recommend us? Yes
Alireza Moradi , Heemskerk

Response from the business owner

Hi Alireza, Good to see that everything went smooth and we could support you. Thank you for your feedback! Kind regards, Shenice ABN AMRO Webcare

6

It was ok

The document upload process was a little cumbersome I would also expect to do the application online myself. Had to call my banking agent for assistance

  • Would you recommend us? Yes
Onur Senturk , Amsterdam

Response from the business owner

Hi Onur, Thank you for sharing your feedback with us. I apologize for any inconvenience you experienced during the document upload process and the application. We strive to make our online services as user-friendly as possible. If you have any additional concerns or suggestions, please feel free to reach out to us. We're here to help. Kind regards, Elvira ABN AMRO Webcare

9

I got the loan, although not on the first attempt — partly my own fault.

Overall, everything was fairly simple and clear. I didn’t really like that after submitting the application, I received a call from the bank. I usually don’t answer calls from unknown numbers, so I lost some time because of that. And without that call and answering the questions, it wasn’t possible to get the loan. Ideally, it would be great to avoid live communication altogether and make the entire process fully automated.

  • Would you recommend us? Yes
Kirill , Den Haag

Response from the business owner

Hi Kirill, Thank you for your positive review. We will take your feedback on communication into account. Since a loan falls under the duty of care, some additional information may be required. We're glad that you were able to apply for the loan successfully. Kind regards, Gabie ABN AMRO Webcare

10

Smoothless

Quickly got money without hassle

  • Would you recommend us? Yes
Dawid , Tilburg

Response from the business owner

Hello Dawid, It's always great when things work out smoothly. Thanks for posting this review. Kind regards, Elvira ABN AMRO Webcare

8

Straightforward and fast, but not ideal

A nice and easy process to get a loan. However, I was not able to apply automatically from my account, had to go through the whole process of external application. Otherwise, it is nice and easy, just make sure to read and understand required list of documents.

  • Would you recommend us? Yes
Roman , Amsterdam

Response from the business owner

Hi Roman, Thank you for your review. We appreciate that you took the time to mention potential improvements for our service. If you are already a client, it would be reasonable to expect that you could apply through your existing account. We apologize for any inconvenience caused by this not being possible. I'm glad it all worked out in the end. Have a great day! Lieke ABN AMRO Webcare

8

easy and directed

the process was direct and the emails were briefed and informed

  • Would you recommend us? Yes
tala , rotterdam

Response from the business owner

Good afternoon Tala, Glad to read that we could meet your expectations. Thanks for sharing your experience! Kind regards, Rob ABN AMRO Webcare

10

Easy and quick

Easy and quick process with the kind customer representative who called me. Thank you for everything!

  • Would you recommend us? Yes
Ceren Avar , Utrecht

Response from the business owner

You are welcome, Ceren! Thank you for your feedback. We truly appreciate it. It's great to hear that everything went smoothly and quickly for you. Have a wonderful weekend! Kind regards, Shenice ABN AMRO Webcare

Company details

10 Gustav Mahlerlaan

Amsterdam 1082 PP

0800 0240711

[email protected]

www.abnamro.nl/en/personal/loans/index.html

About ABN AMRO Loans

ABN AMRO helps you to choose a loan that suits your personal and financial situation, so that you can borrow responsibly for the entire term.

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