English
8.9
61 reviews in the last 12 months
93% recommends your company

Reviews for ABN AMRO Loans

  • Total score 8.9
  • Total number of reviews 61
  • Recommendations 93%
  • Page views 329

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10

clear requirements, quick decision-making process

have been with ABN for 9 year, since then have done loan applications several times, always positive about the entire process

  • Would you recommend us? Yes
Andrey , Utrecht

Response from the business owner

Good afternoon Andrey, Thank you for your review, this is appreciated! Have a nice day. Sangeeta ABN AMRO Webcare

10

Very smooth and Clear

the process was very clear starting from the google search until the application to the loan. The staff is very responsive. We didn't have to wait. If you are financially eligible and provide all documents, it just takes literally 2 days.

  • Would you recommend us? Yes
Ayhan , Purmerend

Response from the business owner

Good afternoon Ayhan, Thank you for your review, this is appreciated! Have a nice day. Sangeeta ABN AMRO Webcare

8

Good, but struggled too upload documents

Everything was quick and good except when I needed to upload documents then I really struggled. Just glad that my loan got accepted and that I can pay off the loan quicker

  • Would you recommend us? Yes
Rohan van Rooyen , Geleen

Response from the business owner

Good afternoon Rohan, We really appreciate you sharing your experience with us when things weren't easy when it came to uploading your documents. Good to hear that you are satisfied after all. Thank you for sharing this with us, so we can improve our services. Have a nice day. Sangeeta ABN AMRO Webcare

10

My experience was very good, with an easy process and proactive support throughout

My experience was very good, with an easy process and proactive support throughout. The team was responsive and efficient, addressing any questions and issues promptly. Overall, I was impressed with the professionalism and smooth execution of the service.

  • Would you recommend us? Yes
Antonia , Amsterdam

Response from the business owner

Good morning Antonia, Good to hear that you are satisfied with the service. We really appreciate your feedback and review. Have a nice day. Sangeeta ABN AMRO Webcare

10

Quick and easy

Very quick and easy process with minimum documents.

  • Would you recommend us? Yes
Anatolii , Aalsmeer

Response from the business owner

Good morning Thank you for your feedback and review. We really appreciate this. Have a nice day! Sangeeta ABN AMRO Webcare

5

Not anymore a bank for Expat/International Organisation customers

Customer (with my wife) of ABN AMRO since 2001 in privileged list as international organisation employee. Received mortgages and personal loans in the past from ABN AMRO with no problems at all. New procedure is too much complicated in case one of the partner has not anymore a bank account with ABN AMRO, too many controls with documents signed electronically with adobe acrobat reader refused and obligation to print them in paper and sign (green choice indeed...) and the final "gem" of sending to private address an external company to check the identity of myself and wife as total strangers and without any privacy protection. Procedure was cancelled on my side because we found the procedure discriminating the expats and my wife was not available in the Netherlands in short tems due to our daughters studying abroad, then contacted again from another ABN AMRO Amsterdam dpt. and found a solution to identify my wife via webcam as other banks are doing (BNP Paribas Intesa Sanpaolo, Unicredit, ING).

  • Would you recommend us? No
GIULIO FEDI , Den Haag

Response from the business owner

Good afternoon Giulio, Thank you for taking the time to share the experience you had with us. I understand that applying for a loan was a bit more difficult than what you are used to from us. My apologies for this inconvenience. It is important to us that the data must be correct and complete for your customer file. A valid ID and signature must also be provided to, for example, apply for a loan. If we no longer know this information or an update needs to be performed, this can be done via the app or at the door via AMP couriers. I am very sorry to read that you are not satisfied with this. Very nice that the identification via video banking was successful! Thank you for the feedback on this. This gives us the opportunity to improve the processes. Yours sincerely, Jeremy

5

Lots of repetition through out the process

I applied several times for the loan through the APP, and i was not clear which stage i was at. I was told through the app that i will recieve an offer through email which never came I then called to get the application done, and was several questions which are repeat from the app.. Then I recieved an email saying that i was approved but may need to be verified, after a week i called and was ask several question again and gave the same answers... then i was told to change my address on the app Then i got a final approval and payment. From start of the loan process to end took 3 weeks where the promise was 2 days

  • Would you recommend us? Yes
Samir , Zeist

Response from the business owner

Hi Samir, Thanks for sharing your experience with the application for a loan. Sorry to read about the fact that you had to follow up on your application so many times, with a delay in the process as a result. With your feedback on the application we intent to improve our service. Kind regards, Rob ABN AMRO Webcare

10

Easy way to take loan

Everything been so easy best bank to take loan

  • Would you recommend us? Yes
Jirka , Helmond

Response from the business owner

Good morning Jirka, Glad to read about your positive experience with the application for a loan. Thanks for sharing this with us. Kind regards, Rob ABN AMRO Webcare

5

Unusual longer waiting period

Steps were simple to prepare for. But after customer validity check it took almost 15 days to credit the loan amount which was not expected and worst part is the customer service executive have no clue about the status of application

  • Would you recommend us? Yes
Rajesh Panda , Den Haag

Response from the business owner

Good morning Rajesh, Sorry to read about the delay in the application for a loan and the inaudibility in the contact you’ve had with our customer service. With your feedback on the application we can improve our service. Thank you for sharing your experience. Kind regards, Rob ABN AMRO Webcare

10

Fast convenient friendly and effective

the service was fast effective and the staff are very friendly.

  • Would you recommend us? Yes
Margot , Rotterdam

Response from the business owner

Hi Margot, Glad to hear you had such a positive experience. Thanks for the review! Met vriendelijke groet, Joanne ABN AMRO Webcare

9

Almost smooth process, but there is room for improvement of the online application

I had some difficulties with the online application. My spouse is not ABNA client, then I couldn't apply via my app. It took me some time to find out I need to apply while I'm not logged in! All in all, I'm satisfied with the process. Specially with the responsibility and behaviour of the employees.

  • Would you recommend us? Yes
Ehsan , Westervoort

Response from the business owner

Good evening Ehsan, Thank you for taking the time to share your experience with us. It's great that you are happy with our services. We take your feedback seriously and really appreciate it. This way we can improve the process even more. Yours sincerely, Jeremy ABN AMRO Webcare

10

Perfectly handled

Very polite employees, fast solution and overall great service.

  • Would you recommend us? Yes
Pedro , Breda

Response from the business owner

Good evening Pedro. Thank you very much for your excellent review. We really appreciate it! Kind regards, Floris ABN AMRO Webcare

10

Adequate en snel

Heel duidelijk en snel reageren.

  • Would you recommend us? Yes
Hans Mouchart , Landgraaf

Response from the business owner

Goedemorgen Hans, Bedankt voor je terugkoppeling. Goed om te zien dat je een positieve ervaring hebt gehad. :) Met vriendelijke groet, Shenice ABN AMRO Webcare

9

It was quick

Easy process

  • Would you recommend us? Yes
Gorkem , Utrecht

Response from the business owner

Good evening Gorkem, Thank you for sharing your experience. We are glad that you found the application very easy and quick. Of course we would like to hear that! :-) Yours sincerely, Jeremy ABN AMRO Webcare

9

Confusing, but worked in the end.

We applied 3 or 4 times. We are married and both working. But every time we got rejected an offer. But I applied another last time using only my own information, and specified my wife is not working at all. Then I got the offer and everything went smooth. This does not make sense, as 2 people are earning more than 1 person, so should be easier to trust and approve.

  • Would you recommend us? Yes
Ardeshir , RIJSWIJK

Response from the business owner

Hello Ardeshir. Strange that the application was rejected on 2 names. I don't know so what the reason is. If you would still like to know, you can always contact our loan department by phone. In any case, thank you for your feedback. Herma, team Webcare Services ABN AMRO Bank.

6

It took a long time to get the whole process of sending KYC documents back and forth

You asked for an id doc and I sent a copy of my passport from Portugal. Then I received a message saying that the passport was invalid because it did not have an Ibsr number! Of course not it is not a Dutch passport. Luckily I had a Dutch driving license which had my Ibsr number. My ibsr number was already mentioned on my payslip that I had sent with my passport. The whole process of asking for documents is assuming you are going to just get Dutch passports with Ibsr numbers. It would help to say in the instructions that if you don’t have a Dutch passport to send another document which has the Ibsr number to avoid all these delays. Do not assume every person has a Dutch passport with an Ibsr number.

  • Would you recommend us? Yes
Sergio , Leiden

Response from the business owner

Good evening Sergio, Thank you for your valuable feedback. That's a good point! It would be helpful if the instructions clearly indicated which documents are accepted for people without a Dutch passport. This would prevent delays and make the process more efficient. We will take your advice into consideration to improve our services in the future :). Kind regards, Lisa ABN AMRO Webcare

8

it was fairly nice and the process was clear enough.

the overall experience was good, one thing that can be improved is the whatever documents are required can be requested in one go and whats acceptable as a proof can be explained a bit better.

  • Would you recommend us? Yes
ashish , purmerend

Response from the business owner

Good afternoon Ashish, Thank you for your review and feedback on the process. We strive to keep improving our service and communication towards customers regarding what is required for the application. Happy to read the overall experience was good. Kind regards, Floris ABN AMRO Webcare

10

Very responsable

³Good afternoon, thank you for asking for my opinion. I think you are a fantastic team, very responsible and aware of the work you do. You analyze everything in detail and that, in my opinion, is very important. You don't play with money. A loan has to be made in a responsible way by both parties. Thank you.

  • Would you recommend us? Yes
António , Reusel

Response from the business owner

Hello António, Thank you for your positive words! :) I'm glad to see that you are happy with our service and everything went well. I wish you a wonderfull day. Kind regards, Shenice Team Webcare

7

Thankful

Very user-friendly. Less a fan of the verification process.

  • Would you recommend us? Yes
Brandon Delagraentiss , Utrecht

Response from the business owner

Dear Brandon, Thank you for taking the time to write us a review. I understand that you did not find the verification process easy. I'm sorry to hear that. If I understand correctly as of this time your application has been processed succesfully. Please let us know if there's anything (else) we may assist with. Thank you and kind regards, Jeremy ABN AMRO Digital Contacts

10

It was an easy process for me

I think the process improved from one year ago when I had to download the BKR statement and now it is automated from your side.

  • Would you recommend us? Yes
Natasha , Amsterdam

Response from the business owner

Hello Natasha, How wonderful to read that the loan application process has improved compared to last year! We greatly value our customers' feedback and will always look for ways to enhance our service. Thank you very much for sharing. Kind regards, Stephanie ABN AMRO Webcare

10

Quick, easy and smooth.

The loan process was very easy and quickly, well explained and with clear communication.

  • Would you recommend us? Yes
Leonardo , Heerlen

Response from the business owner

Hi Leonardo, Thank you for your review! I'm very happy to hear that everything went smoothly and was clear. Have a very pleasant evening, Roeland

10

Easy and efficient. Very thorough in the reviews

Very pleasant. Information was readily available and questions were answered quickly and effectively.

  • Would you recommend us? Yes
Dineo Mnisi , Den haag

Response from the business owner

Hi Dineo Mnisi, Thank you for taking the time to write us a review. I'm glad to hear that everything went well and according to expectation! Hope to see you again in the future, Roeland

8

Very accomodating at the beginning

The requested documentation was not clear, continually asked for different documentation despite the provided ID fitting the criteria. Slow to respond during actual application and even outside their own stated time frame. Requested additional documentation not stated in the original application. Money was received quickly once application was approved.

  • Would you recommend us? Yes
John , Den Haag

Response from the business owner

Dear John, Thank you for taking the time to write us a review. I'm sorry to hear that the ID documentation requirements were not clear. If I understand correctly as of this time your application has been processed succesfully. Please let us know if there's anything (else) we may assist with. Thank you again and kind regards, Roeland ABN AMRO Digital Contacts

8

Fast and friendly process, bit high interest rate.

As above

  • Would you recommend us? Yes
Ewa , Uitgeest

Response from the business owner

Good afternoon Ewa, We appreciate that you took the time to share your feedback with us. Thanks for that. Kind regards, Sangeeta ABN AMRO Digital Contacts

10

Smooth.

Transperant, flexible, fast, reliable

  • Would you recommend us? Yes
Anonymous , Utrecht

Response from the business owner

Dear Mr/Mrs, Thank you for your positive feedback. Glad to hear that we serviced you to your satisfactory. Best regards, Robbie ABN AMRO Digital Contacts

Company details

10 Gustav Mahlerlaan

Amsterdam 1082 PP

0800 0240711

[email protected]

www.abnamro.nl/en/personal/loans/index.html

About ABN AMRO Loans

ABN AMRO helps you to choose a loan that suits your personal and financial situation, so that you can borrow responsibly for the entire term.

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