1. Very slow. Agent missed the fact I also want to check the timing belt and appraisal of selling back the car and forgot I need a bike. These items should already save in the system record when I schedule the appointment. Either Nefken has a poor system or the agent is not attention to detail.
2. Agent did not explain clearly what activities are performed under the maintenance this time. When I asked why the quotation this time (600 euro) is higher than last year (~300 euro), Agent was not able to provide an explanation. Just printed the bill in Dutch and expect me to find out the difference myself. Either tell me it’s drive by higher tariff or let me know what additional service will be performed this time. Is that really difficult? Customer needs to understand what stuff we are paying for. If you are in my shoes, you will ask the same question. Poor communication and lack of knowledge and unwilling to help.
3. When I pick up the car, agent forgot to follow up internally for my question of appraisal of selling back the car. Forgot to mention anything about the timing belt physical check. Made me wonder if the mechanic really checked and looked the timing belt. Or he just looked at the factory schedule 10years/120,000 km and said mine is only 78,000 km which timing belt is fine. Hard to tell but his response to me seems untrustworthy.
4. After paying ~600 euro, I don’t even get a free car wash anymore? I remembered when I come here every year for maintenance, car was washed upon returning.