A very thorough operation, upfront about the costs, and true to their word. They responded promptly and in detail to my emails and attempted to resolve any issues I had. I can’t emphasize enough how reassuring consistent and willing commmunication is for the confidence of a client. They were happy to arrange an affordable cross continent transport. My car arrived safely and in excellent shape. Their good natured and professional staff left me feeling confident that my car was in good hands during the whole, months long process. I can’t see using anyone else.
We have been working with MCH for over four months. We are very impressed with the way they "handle" their customers. It is a pleasure to have this company as a customs agent!
Marlog has great customer service, especially 2 of their representatives Esmee and Patrick. They were very kind both on phone and on email! All my questions were answered very quickly! This is my second time is Marlog and I will use them again in the future if needed! Thank you again team Marlog!
Very easy to communicate with, friendly, helpful and professional. The best choice! Happy to work with them. Thank you, Patrick!
Communication was very smooth and response times were excellent. I'm at USA west coast but the 9h time difference was no problem for efficient communication with Marlog. Their prices are very competitive. I would certainly recommended their services and use Marlog again.
Professionell, friendly and competent. No need to say more.
Fahrzeug aus den USA überführen lassen. Firma hat wirklich eine perfekte Arbeit geleistet. Sie sind sehr kompetent und vor allem schnell. Kurz gesagt: Unkompliziert. Auch die beauftragten Firmen zur Abholung in den USA sind super nett und zuverlässig. Gerne wieder :-)
I have only good things to say about Marlog. They are the partner I would want to see in everyone I would with. They would go above and beyond to make sure everything is okay and all customer expectations are met. I would like to send a huge shout out to their sales manager Jorien. She is extremely kind and in the same time made sure that all tasks were completed in time. Great customer service is her main goal.
Will recommend. It was a pleasure to work with them!
Everyone involved was very friendly and professional, offering solutions every time to my many questions- also the bloke that delivered my 63 Buick wildcat really knew his business Great experience all round Would not hesitate to use again
Kitty was extremely helpful and quick to get my car released through customer. Great response time and accessibility via Phone - overall a great experience and happy to work with them again. Helpful - quick and great customer service ! Thanks again !
Been useing MCH for post Brexit paperwork. Great service from Robin, Justyna and rest of the Staff.
Great communication, reliable company!
I started about 2 years ago to work with Marlog Car Handling and I can say only positive things about this company. The appointments are right on time, no problem at all. Staff is very friendly and easy going but the most important, each time my cars came exactly how I expected, no problems or damages in transport. I recomend 100%
The service was without any problems, and everything went smooth and fast. Talked to the company, and they were super friendly and helpful.
Best regards and wishes to everybody in the the marlog car Handling team. Specially to Robin, best man. top place Y'all all stay healthy Regards K.Arslan
I use this company since 4 years, rapid, professional and honest!!!
Hugely efficient and I cannot recommend them highly enough . Robin is extremely helpful and knowledgeable and as far as I am concerned I will be using them at every opportunity . Thank you Marlog
Thom provided very good customer service and I always received a response within a few hours of calling or emailing him. I would highly recommend Marlog to anyone transporting a vehicle.
Responsive peoples. Efficient. Focused.
Purchased a vehicle (a 1961 Alvis) in Germany to import to the U.S. Car arrived in perfect shape. Was very pleased that I was kept informed of the shipping schedule all along the way.
Very Professional and helpful. Marlog is the place to ask for if you want to ship a Vehicle. I got a Classic VW from Rotterdam to Malta in , it arrived exactly on time without any issues. Full Marks !
Since the car was dirty, I could not see the damage immediately, so I got in touch once I reached home. Then I was told, that by signing the pick-up document, even before you ever see the car, you have accepted the condition of it. This is not fair and you should change that system. People should sign the document after inspecting the car, not before. Then I was contacted by your lawyer that I have to stop asking for help ! As I signed the document. I have just not been treated fairly. I just wanted your help and some gesture as it was proven by pictures from the loading, that the damage happened on your parking space. But you rejected even to talk with me and sent the lawyer's letter ... That was no customer service from your side. I am about to buy another car in California and willing to try to work with you again, but I have learned my lesson and will not sign in your office without seeing the car
You can rely on the professionality of the people working at Marlog Car Handling. Great party to do business with. I will recommend Marlog for your Export and Import orders.
Highly recommend Marlog!!! Importing from States a vehicle with some paperwork difficulties from the beginning. The fault was not at Marlogs end. With extraordinary approach and additional help from Marlog representative we got through it. Rare to find somebody these days to go for the extra help and making sure customer gets what he deserves and what he had paid for. Outstanding customer service and special thanks goes to Nancy who handled the situation "always available"with patients and positive attitude. Thanks again Marlog JR
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